Motor Assessing Manager

4 days ago

Sunshine, Australia Auto & General Full time

About us

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The role

The Motor Assessing Manager is responsible for leading, developing & driving the Assessing Business via a team of technical, process and customer service experts to drive market-leading cost capabilities via the application of Auto & General’s Repair Method and Assessing Quality Assurance Framework.

  • Celebrate success whilst promoting a culture of high performance
  • Coach and mentor your team by building relationships with individual team members, setting clear goals, providing constructive feedback and fostering learning opportunities
  • Act as a role model by demonstrating our values and influencing how they are lived within your team
  • As a representative of the Leadership Team, demonstrate your capacity to self-manage and positively influence those around you
  • Lead the team to achieve the organisation's expectations for quality business results
  • Help team members connect their day to day work with Auto & Generals’ purpose

What experience you’ll bring

  • Leadership experience (both line leadership and thought leadership through influencing stakeholders outside of line).
  • Excellent verbal and written communication skills.
  • Analytical skills, high level of problem solving and systems thinking.
  • Ability to lead innovation and change, including personal resilience.
  • Experience and knowledge of the motor body repair industry.
  • Demonstrated ability to acquire and apply new learning to improve business performance.
  • Ability to work independently and manage time efficiently.
  • Demonstrated ability to meet service delivery expectations.
  • Commercial acumen.
  • Valid Driver’s licence.
  • Relevant Trade qualification.

Our perks

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Role variety – We have a range of varying assessment types across different product offerings from pre-repair assessments to post repair quality audits. Our goal is for our Assessors to be multiskilled and manage a variety of skillsets that provides you stimulation of job variety.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses so you have opportunities to achieve your career aspirations as our business grows..
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families
  • iCar – We invest in our Assessors in continuous learning of the ever changing repair industry and methods of repair. The iCar program provides post qualification skills enhancement, education and training to keep Assessors
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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