Claims Officer

2 months ago

Melbourne, Australia Suncorp Group Full time
  • Manage a diverse portfolio of Professional and Financial Lines (Profin) Claims
  • Permanent full-time position
  • Sydney or Brisbane based roles

This role will see you manage a diverse portfolio of Profin Claims to deliver a “Best in Class” claims experience in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved, working alongside a team of highly experienced claims professionals.

What you’ll do

  • Manage a portfolio of professional and financial lines claims from validation to finalisation, in a timely and cost-efficient manner in accordance with the Service Standard requirements
  • Determine coverage, legal liability and quantum issues
  • Appoint, instruct and liaise with service providers including solicitors
  • Maintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims cost, and closely monitor significant estimate fluctuations
  • Prepare recommendations to the relevant persons in relation to claims processes above approved delegation level
  • Utilise and collaborate with technical areas (e.g. Senior Claims Officers, Technical Specialist, Internal Legal, Material Litigation) to advance claim strategy

What you’ll bring

  • Previous experience managing a portfolio of professional indemnity and financial lines claims (mandatory)
  • Strong communication skills
  • Tertiary qualifications in law, business or insurance (such as a Diploma in Financial Services General Insurance) would be highly regarded (desired)

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave;
  • Discounts and offers on a range of retail favourite stores as well as insurance products;
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave;
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation.

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