Claims Officer

6 months ago

Melbourne, Australia nib health funds Full time

Let's talk about Diversity, Equity and Inclusion

Let's talk about this role
- As a Claims Officer in our Travel Insurance space, your new role will see you provide superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate a portfolio of travel claims. Reporting to the Claims Team Leader this permanent full time opportunity will see:
Proactively manage the travel claims process in complex, large loss, long term & sensitive claims-
- Liaise with policy holders and third parties e.g. Assessor/Investigators/Assistance Companies-
- Gather and compile supporting documentation required for assessment of travel claims as per the General Insurance Code of Practice-
- Read & interpret medical reports-
- Processing claims from lodgement to finalisation within Code of Practice timeframes, and Key Performance Indicators-
- Offer excellent customer service by effectively communicating and corresponding with all stakeholders (written and verbal)-
- Maintain consistency of appropriate file management as per outline provided by Quality Assurance team-
- Build rapport with customers via verbal and written correspondence, and handle sensitive claims.Let's talk about you

You consider yourself a self-motivated individual with a desire to learn new skills and gain experience within Travel Claims. You possess high level communication and organisational skills with a demonstrated ability to work and communicate independently and as part of a team.

Furthermore, you will have:
- Demonstrated experience in a customer service environment.-
- Confidence in managing sensitive customer service enquiries.-
- High attention to detail and adaptability to change.-
- Energetic, self-starter with a methodical work style.-
- Previous experience in the insurance or travel industry will be desiredLet's talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.
Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation-
- Support
- _your better health_ - whatever that looks for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesThe fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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