Claims Officer

4 months ago

Melbourne, Australia QBE Insurance Group Limited Full time

Claims Officer - Public Liability

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Claims Officer - Public Liability
**- **Type: 12-Month FTC**:

- **Location: Melbourne, VIC**

**The Opportunity**:
We currently have opportunities for a Claims Officer to join our Public Liability Claims team. As a Claims Officer you will play an integral part of our PI and Liability Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.

**Your New Role**

As a claims Officer your role is pivotal to the team's success, proactively supporting our claims philosophy and strategy, managing end to end personal injury and public liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

- Efficient management of the claims process, resulting in accurate completion and validation of claims;
- Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed;
- Setting reserves and authorizing payments within scope of authority, settling claims in the most cost-effective manner;
- Proactively managing claims to achieve best customer outcomes and prevent escalations;
- Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public;
- Ensuring compliance with relevant statutory guidelines and standards;
- Respond to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines.

**About You**

To be successful in this role, you will have:

- Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims;
- Proven ability to understand and interpret relevant policy wordings;
- Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants;
- Legal qualifications will be advantageous but not a mandatory requirement;
- Ability to collaborate with relevant providers including loss adjusters, lawyers and consultants;
- An understanding of the General Insurance Code of Practice;
- Ability to effectively collaborate, build and maintain strong client/customer relationships;
- Demonstrated analytical and negotiation skills, ability to interpret technical / investigation reports to make sound business decisions;
- Strong organisational skills alongside proven time management skills.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium

  • Claims Officer

    4 months ago

    Melbourne, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Claims Officer - SA/WA Liability - Location: Melbourne & Adelaide - Type: Permanent Full Time The Opportunity An opportunity for a Claims Officer with liability (personal injury and public liability) claims experience to work across our SA & WA Liability Claims portfolios. Your New Role QBE...

  • Claims Officer

    4 months ago

    Melbourne, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - SA/WA Liability** - **Location: Melbourne & Adelaide**: - **Type: Permanent Full Time** **The Opportunity** An opportunity for a Claims Officer with liability (personal injury and public liability) claims experience to work across our SA & WA Liability Claims...

  • Claims Officer

    6 months ago

    Melbourne, Australia nib health funds Full time

    Let's talk about Diversity, Equity and Inclusion Let's talk about this role - As a Claims Officer in our Travel Insurance space, your new role will see you provide superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate a portfolio of travel claims. Reporting to the Claims Team Leader this permanent full...

  • Claims Officer

    6 months ago

    Melbourne, Australia Zurich Insurance Full time

    **A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...

  • Property Claims Officer

    6 months ago

    Melbourne, Australia Blake Oliver Consulting Full time

    A highly regarded and expanding insurance service provider based in Melbourne is seeking an experienced Claims Officer to join their commercial property claims team. You will manage a portfolio of claims and clients while building strong relationships with loss adjusters, insurers, and service providers. As a Property Claims Officer your duties will...

  • Claims Officer

    3 months ago

    Melbourne, Australia Suncorp Group Full time

    Manage a diverse portfolio of Professional and Financial Lines (Profin) Claims Permanent full-time position Sydney or Brisbane based roles This role will see you manage a diverse portfolio of Profin Claims to deliver a “Best in Class” claims experience in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Insurance Group Limited Full time

    Claims Officer - Construction **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - Construction** **Location: Melbourne, VIC** **Type: Permanent, full-time hours** **The Opportunity** An opportunity for a Claims Officer with Liability and Construction Claims experience. **Your New Role** QBE Insurance currently have the...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Insurance Group Limited Full time

    Claims Officer - Construction **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - Construction** **Location: Open Nationally** **Type: 10-month fixed term contract, full-time hours** **The Opportunity** An opportunity for a Claims Officer with Liability and Construction Claims experience. **Your New Role** QBE Insurance...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Claims Officer - Construction Location: Docklands, VIC Type: Permanent, full-time hours The Opportunity An opportunity for a Claims Officer with Liability and Construction Claims experience. Your New Role QBE Insurance currently have an opportunity to join the business in the role of Claims...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - Construction** **Location: Docklands, VIC** **Type: Permanent, full-time hours** **The Opportunity** An opportunity for a Claims Officer with Liability and Construction Claims experience. **Your New Role** QBE Insurance currently have an opportunity to join the business...

  • Claims Officer

    6 months ago

    Melbourne, Australia Amplifon Group Full time

    We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - Construction** **Location: Open Nationally** **Type: Permanent, full-time hours** **The Opportunity** An opportunity for a Claims Officer with Liability and Construction Claims experience. **Your New Role** QBE Insurance currently have the opportunity to join the...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Claims Officer - Construction Location: Open Nationally Type: Permanent, full-time hours The Opportunity An opportunity for a Claims Officer with Liability and Construction Claims experience. Your New Role QBE Insurance currently have the opportunity to join the business in the role of...

  • Claims Officer

    2 months ago

    Melbourne, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Claims Officer - Construction- Location: Melbourne- Type: Permanent, full-time The Opportunity An opportunity for a Claims Officer with Liability and Construction Claims experience. Your New Role QBE Insurance currently have the opportunity to join the business in the role of Claims Officer...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - Construction** **Location: Open Nationally** **Type: 10-month fixed term contract, full-time hours** **The Opportunity** An opportunity for a Claims Officer with Liability and Construction Claims experience. **Your New Role** QBE Insurance currently have the opportunity...

  • Claims Officer

    6 months ago

    Melbourne, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee - Claims Officer - Construction - Location: Open Nationally - Type: 10-month fixed term contract, full-time hours - The Opportunity - An opportunity for a Claims Officer with Liability and Construction Claims experience. - Your New Role - QBE Insurance currently have the opportunity to join the...

  • Case Manager

    6 months ago

    Melbourne, Australia Total Claims Solutions Full time

    **Working at Total Claims Solutions is more than just having a job.**: If you share a passion for delivering effective case management solutions to a diverse client base, we’re interested in hearing _from_ you. **Why join us?**: We know that in order to effectively shape and evolve our culture we need the right people behind us. We are committed to our...

  • Claims Recovery Officer

    2 months ago

    Melbourne, Australia Zurich Insurance Full time

    **A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...

  • Claims Accounts Officers

    6 months ago

    Melbourne, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Case Manager

    6 months ago

    Melbourne, Australia Total Claims Solutions Full time

    If you share a passion for delivering effective case management solutions to a diverse client base, we’re interested in hearing from you. **Why join us?**: We know that in order to effectively shape and evolve our culture we need the right people behind us. We are committed to our clients’ needs and recognise that personal service is key. Diversity and...