Senior Product Manager

5 months ago

Sydney, Australia ING Full time

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

At ING, the Daily Banking Tribe is responsible for driving the end to end performance of the Daily Banking business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

We are looking for an experienced Senior Product Manager to join the Daily Banking Tribe Growth Team within the Retail Bank. This role will be leading a focused approach to continually improve and optimise the acquisition of the Daily Banking products – including NTB acquisition with laser focus on acquiring a profitable younger segment & optimising marketing and channel performance, with the objective of driving sustainable growth.

What You’ll Do

Lead the development and implementation of the Daily Banking acquisition and channel strategy – working closely with Marketing, Sales, Digital, Customer Interactions, Tech & the Daily Banking tribe to develop product journeys and channel strategy to both acquire new customers and cross sell to existing customers, with the objective of meeting the Customer and MFI growth targets for Daily Banking Lead a cross functional team with the objective to create and execute a ‘Youth’ strategy across product proposition, channel and marketing, that would help ING acquire and drive MFI in the segment Ownership of the application and onboarding journey of the Orange Everyday and Savings product Build a pipeline of initiatives that improve acquisition of new customers and Xbuy to existing customers, whilst establishing and reporting on performance benchmarks Manage the development team(s) based on both an existing and future roadmap (to be defined by this individual)

What We’re Looking For

Proven product and customer growth experience (7+ years) Demonstrable experience leading or influencing changes to products, channels and customer journeys (including journey digitisation initiatives) that have improved acquisition growth, conversion rates and customer experience An analytical mindset, using data to drive decision making Deep understanding of Australian Banking market, specifically Transaction and Savings accounts Exceptional communication & stakeholder management skills Strong self-leadership and is confident to work independently whilst also performing more complex tasks and analysis Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing)

What’s in it for you?

Discounted ING Health Insurance An additional Rest Day to support your well being An IMPACT day to volunteer on approved sustainability activity to give back to our community

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions,

Need more?


Contact Jack Foulger at Applications close 17/7/24.
 

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