Infrastructure Engineer
1 month ago
Job Description
The Story
An exciting opportunity has become available to join this leading professional IT and Cyber Security services business, rated one of the world's premier MSPs, who support over 1400+ clients across Australia and the globe.
They pride themselves in their combined expertise, strategic thinking and innovative ideas and are recognised as leading the conversation in Cyber Security & IT support and services.
The Role
As an Infrastructure Engineer, you will provide exceptional customer service and technical support, both remotely and on-site, while building lasting relationships with clients, based in Geelong, as a trusted advisor, taking ownership of large customer environments and providing specialist expertise support.
Key responsibilities include offering advanced IT support, troubleshooting complex IT issues, and managing technology infrastructure.
You'll liaise with vendors and third-party contractors, oversee asset management, and lead the implementation of new technologies.
Additionally, you will mentor IT support technicians, act as an escalation point, and ensure high-quality service delivery, staying updated on emerging technologies and contributing to IT project design.
What You Bring To The Role
- Minimum 5 years experience supporting Microsoft Office and Windows Infrastructure environments, with proven, hands-on experience as a Level 3 engineer.
- Experience in a client focussed, IT technical role, essential (experience with an MSP is preferred).
- Advanced Sever and Network knowledge in Cloud (Azure) and on-prem infrastructure.
- Experience in AD User and Group Administration, Exchange, Office 365, Skype for Business, Teams.
- Networking experience (Level 3 - solid experience across the fundamentals).
Next Steps
This is a great opportunity to join a small, engaging team, with a great work culture, hybrid work arrangements and great benefits as part of the package offered.
Email me with any enquiries or Apply online
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