Technical Infrastructure Specialist

3 days ago


North Geelong, Victoria, Australia affix Group Full time

At affix Group, we're looking for a skilled Technical Infrastructure Specialist to join our team in Geelong. This is an exciting opportunity to work with a leading professional IT and Cyber Security services business that supports over 1400+ clients globally.

Role Overview

This role involves providing exceptional customer service and technical support, both remotely and on-site, while building lasting relationships with clients as a trusted advisor. You'll take ownership of large customer environments and provide specialist expertise support.

The key responsibilities include offering advanced IT support, troubleshooting complex IT issues, and managing technology infrastructure. You'll also liaise with vendors and third-party contractors, oversee asset management, and lead the implementation of new technologies.

In addition, you will mentor IT support technicians, act as an escalation point, and ensure high-quality service delivery. Staying updated on emerging technologies and contributing to IT project design are also essential aspects of this role.

Requirements
  • A minimum of 5 years' experience within an MSP environment, with proven hands-on experience as a Level 3 Infrastructure Support engineer.
  • Advanced Server and Network knowledge in Cloud (Azure) and on-prem infrastructure.
  • Solid experience providing exceptional Infrastructure Support within a client-facing environment, troubleshooting and delivering complex systems and network-related issues.
  • Microsoft and Networking Certifications required.
About the Opportunity

This is a great chance to join a small, engaging team with a fantastic work culture, hybrid work arrangements, and excellent benefits. If you're passionate about IT and have the skills and qualifications we're looking for, please apply online or get in touch with your questions.

**Estimated Salary:** $120,000 - $150,000 per annum, depending on experience and location.



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