Infrastructure Support Engineer

7 months ago

North Sydney, Australia TPG Telecom Full time

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The prime responsibility of this role is to provide Level 2 support for TPG’s on-premise appCloud Infrastructure platform.

This role has an on-call component, you will be required to provide incident response, execute service requests and execute any changes required.

From time to time, you will support the platform engineering teams in the delivery of project outcomes. You will ensure a close working relationship with the other domains, the broader OneTech organisation, and the relevant vendors.

Responsibilities

Provide level 2 technical support for on-premises cloud infrastructure, including installation, configuration, and troubleshooting of cloud services. Monitor and maintain the health of the on-premises cloud infrastructure, including capacity management, performance tuning, and fault management and reporting. Collaborate closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues. Collaborate with cross-functional teams to diagnose and resolve complex issues related to on-premises cloud infrastructure. Develop and maintain technical documentation related to on-premises cloud infrastructure and related processes. Identify and escalate critical issues to the appropriate stakeholders in a timely manner. Participate in on-call rotation to provide 24/7 support for the on-premises cloud infrastructure. Providing support to delivery teams to allow for project delivery according to plan. Establish and maintain effective working relationships with peer groups, key internal stakeholders and TPG-T partners. Work in accordance with TPG-T’s policies, processes and procedures. We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work. Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations. Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry. Protect the brand, reputation and profitability of TPG by maintaining the confidentiality, integrity and availability of its information assets and information systems. Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.

Knowledge and experience

Information Technology and/or demonstrated work experience with cloud infrastructure environments. Proven ability to exercise independent judgement and work with limited supervision. Very strong customer focus, both internally and externally, in execution of accountabilities Good time management and prioritisation skills Strong problem solving, multitasking and time management skills. Strong communication skills both written and verbal. Strong interpersonal skills and an ability to easily develop new relationships with both suppliers and colleagues.

Role Specific Requirements

Must have 2 - 5+ years of experience in operational roles working on large complex infrastructure environments. Proven experience supporting large VMWare platforms, including vRealize Automation product suite. Experience supporting container technologies such as OpenShift & Kubernetes. Proven experience supporting Linux and Windows server environments. Proven experience supporting storage platforms, including NetApp & HP Alletra. Experience supporting hyper converged infrastructure including HP's DHCI technologies. Experience working with DevOps principles, methodologies, and culture.

Benefits and perks

Flexible hybrid way of working (from home and office) ‘Stay Connected Mobile’ – Access to a free mobile plan ‘Stay Connected NBN’ – Access to a free NBN 100 plan ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts

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