Senior Technical Infrastructure Specialist

14 hours ago


North Geelong, Victoria, Australia affix Group Full time

Company Overview

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Award-winning affix Group is a leading professional IT and Cyber Security services business, providing world-class support to over 1400+ clients across Australia and the globe.

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We pride ourselves on our combined expertise, strategic thinking, and innovative ideas, recognised as industry leaders in Cyber Security & IT support and services.

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The Role

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As a Senior Technical Infrastructure Specialist, you will provide exceptional customer service and technical support, both remotely and on-site, building lasting relationships with clients based in Geelong as a trusted advisor.

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You will take ownership of large customer environments, providing specialist expertise support, advanced IT support, troubleshooting complex IT issues, and managing technology infrastructure.

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Liaising with vendors and third-party contractors, overseeing asset management, and leading the implementation of new technologies are key responsibilities.

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You will mentor IT support technicians, act as an escalation point, and ensure high-quality service delivery, staying updated on emerging technologies and contributing to IT project design.

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Key Responsibilities:

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  • \
  • Providing advanced IT support and troubleshooting complex IT issues.\
  • Managing technology infrastructure and liaising with vendors and third-party contractors.\
  • Overseeing asset management and leading the implementation of new technologies.\
  • Mentoring IT support technicians and acting as an escalation point.\
  • Ensuring high-quality service delivery and staying updated on emerging technologies.\
  • Contributing to IT project design and development.\
    • \

What We're Looking For

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We're seeking a highly experienced Senior Technical Infrastructure Specialist with a minimum of 5 years experience within an MSP environment, preferably with Level 3 Infrastructure Support engineer experience.

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Candidates should have advanced Server and Network knowledge in Cloud (Azure) and on-prem infrastructure, solid experience providing exceptional Infrastructure Support within a client-facing environment, and Microsoft and Networking Certifications.

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Benefits

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This is a great opportunity to join a small, engaging team with a great work culture, hybrid work arrangements, and excellent benefits as part of the package offered.

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Estimated Salary: $120,000 - $150,000 per annum



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