Customer Operations Specialist

4 months ago

Melbourne, Australia Phocas Full time

Supporting how to deliver and sell feel good in a fully automated package

How would you go supporting growth and improvements for the customer experience in an dynamic, high-impact environment? Could we be for you?

Joining our global Growth Operations team means helping to transform every Customer-Phocas interaction into a stellar experience. As a Customer Operations Specialist, you'll be the maestro behind orchestrating various reporting processes, projects, and customer operations activities.

Your goal? To supercharge our customer teams, helping them extract maximum value for our customers, with precision and efficiency. This role is hands-on and demands a keen eye for detail, a knack for diving into technical systems, juggling timelines like a pro, and collaborating with teams across the business.

If you're looking for impactful work focused on delivering feel-good solutions to companies worldwide and want to work in a supportive, and high-growth environment, we want you on our team. Join us in shaping the future of growth operations and making a meaningful difference in the lives of our customers.

Sound good?

Here’s some more info on what to expect

Collaborate Dynamically Work side-by-side with Customer Teams and Enablement specialists, diving deep into system optimisation to fine-tune efficiencies and measure performance metrics Operational Maestro Provide operational support to our customer teams, refining documentation and processes to maximise customer value Sleuth of Enhancement Identify and pinpoint areas for technical and process improvement, then present game-changing solutions to turbocharge productivity and streamline operations Global Pathfinder Join forces with global colleagues to define, train, and execute operational and technical best practices for delivering and supporting Phocas products and systems Trend Tracker Stay on top of industry trends and customer system best practices, integrating the latest innovations into our strategies Alignment Architect Lead the charge in ensuring alignment and synergy across Phocas, collaborating with stakeholders and teams to synchronise efforts Cross-functional Dynamo Dive into cross-functional projects and initiatives, contributing expertise to fine-tune business processes and information flow Program Deliverer Ensure the successful delivery of evolving programs that not only support current strategies but also pave the way for future customer triumphs System Revamp Collaborator Partner with stakeholders to revitalise supporting systems, tools, and associated data/metrics, ensuring they're finely tuned for success in our dynamic environment

What you’ll need to succeed

This is a hands-on role that requires attention to detail, the ability to embrace and adopt technical systems; project management, time management and the ability to work collaboratively with cross-functional teams.

Comfortable and adept at maneuvering through various systems and databases effortlessly Flexible and capable of adapting swiftly to rapidly changing priorities Possesses strong written and verbal communication skills Experienced in managing projects efficiently Proven track record in operational/project management, preferably in a SAAS environment Possesses strong analytical skills, able to interpret complex data and provide actionable insights using various CRM, database, and analytics tools A continuous improvement and automation mindset to help bring value to customers quickly

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

We know that fun is different for everyone. So, if you want to trial a new initiative, lead a project, save the planet, or spend more time with your favourite people outside work, you’ll have our full support.

As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will thank you.

Create your happy place.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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