Customer Service and Trade Operations Specialist

3 weeks ago

Melbourne, Australia CoinClan Full time

**Company Introduction**:
CoinClan stands as one of the world's largest crypto P2P merchants, with a strategic focus to operate on major crypto P2P platforms such as Binance P2P. Operating in Australia, the European Union, Mexico, Brazil, and Canada, we maintain the highest market share in every country and on every platform where we conduct our trades.

With plans to build our own crypto exchange platform and expand to Taiwan, the UK, the UAE, Turkey, Hong Kong, Thailand, and more, our mission is to enable seamless access to the blockchain powered sovereign economy for anyone, anywhere.

**Position Overview**:
The Customer Service and Trade Operations Specialist will manage customer inquiries, process trade requests, conduct document verifications, and optimize ads, all while ensuring exceptional service in a fast-paced, remote work environment with flexible shift requirements.

**Responsibilities**:

- Answering live incoming messages from customers and answering customer’s questions in a very professional and fast-paced manner
- Managing trade requests from clients on a trading platform, including checking the order information and sending the customers different messages based on the scenario.
- Carrying out document checks and sending them to verification teams
Answering customer information requests or other information requests from our banks.
- Checking our ads to ensure they are active and within certain limits/conditions, optimizing our ad prices as needed.
- Helping with releasing or refunding trades/payments to/from customers.
- Escalating any complex or suspicious queries to senior team members.

**Requirements**:

- Proficiency in English language
- Ability to understand different customer situations and understand what the customer wants, and what you should do to help them get what they want in the fastest way possible.
- Ability to work remotely with great performance
- Self-motivated with great levels of independence
- You will be required to work one of three shifts that span a 24-hour period. Depending on business requirements, you may need to work nights or weekends.

**Why work with us?**
- Join a visionary team revolutionising access to the sovereign digital economy
- Enjoy competitive salaries in your preferred currency or cryptocurrency, plus equity options to share in our success
- Thrive in a fast-paced environment filled with daily challenges and continuous learning opportunities
- Collaborate with over 50 team members across 17+ countries, enriching your professional experience and broadening your perspective
- Advance rapidly in a growing company with abundant development opportunities
- Embrace the flexibility to work remotely from any corner of the globe

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