Customer Operations Specialist

2 months ago

Melbourne, Australia Olympus Australia Full time

We are seeking to appoint an experienced full time **Customer Operations Specialist **to join our team.

You will be an essential connection between customers and the Service & Sales operations of the business. The role acts as the direct voice and face of the business in connecting customers with required product services; while ensuring their experience throughout builds confidence in our brand.

Reporting to the Customer Operations Manager, some of the areas you will be accountable for are:

- Logging on to and answer calls quickly and efficiently from phone queues and follow issues through to resolution;
- Actively building confidence in our service processes with customers through providing timely and accurate information; while relating to customers in a professional and courteous manner;
- Support and manage customer’s expectations for Service, including supply of loan units as/when required under the agreement terms; and
- Report trends, market developments or areas of concern to the line manager.

**About Olympus**:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that makes a positive contribution to society.

Our Medical business uses innovative capabilitiesin medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

**Why work at Olympus?**

At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values of **Patient Focus, Integrity, Innovation, Impact**, and **Empathy** form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

- A competitive salary package;
- Learning on demand;
- Flexible work arrangements (work from home, flexible hours, purchase additional leave);
- Health and Wellbeing initiatives (Corporate Games, Run 4 Kids, Free Bowel Cancer Screening tests, RUOK Day, and EAP);
- Home office allowance available for eligible roles upon commencement;
- Reward and Recognition Program ‘Shining Stars’;
- Dress for your day;
- Social events (Strategy forums, Annual Awards, and Christmas parties).

**What we are looking for**:
You will consider yourself to be a customer focused, achievement-orientated individual with:

- The ability to communicate effectively to all levels of stakeholders with a personable and professional manner;
- High level of attention to detail;
- Exceptional organisation skills and the ability to multi-task;
- Experience using SAP, CRM and Microsoft suite;
- Previous Customer Service experience and
- The ability to work as part of a team or autonomously.

A comprehensive Job Description is available on our Careers page.

**In the meantime, follow us on**:

- LinkedIn - Olympus Australia and New Zealand

**_No Agency assistance required at this time._**

**_ Olympus Australia is an Equal Opportunity Employer_

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