Workshop Manager

3 months ago

Port Hedland, Australia Toll Transport Pty Ltd Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Being a global organisation managing 13,000 fleet and machinery, we need to ensure that all these machines are efficient and safe for use. The Equipment team is responsible for fleet acquisitions, fleet management, international maintenance and continuous improvement so that Toll can continue to provide service quality.

Workshop Manager – Port Hedland

Toll is moving to a new, state-of-the-art workshop and expanding its operations. As part of this growth, we are seeking a Workshop Manager to lead our team and oversee the day-to-day management of the workshop for our Port Hedland Depot. The Workshop Manager will be responsible for the overall workshop performance including the servicing and maintenance of vehicles and equipment, cost recovery, quality, compliance for Toll Group.

The Workshop Manager will ensure that the workshop is run economically and that all activities are performed safely, accurately, and in line with customer expectations. This position plays a key role in developing staff, increasing workshop efficiency, maximising profitability and driving a culture of safety awareness and continuous improvement. The position is one which requires a high understanding of trade skills, a high level of communication skills and flexibility, plus an excellent working knowledge of daily workshop operations and its ongoing profitability.

This is a role where leadership, customer excellence and operational efficiency all come together, and you will need to drive high standards whilst ensuring the site is being run safely and efficiently.

Duties and Responsibilities / a day in the life of the Workshop Manager –

  • Manage daily activities of Toll employees and ensure that all work and is performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.

  • Maintain staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

  • Demonstrate exemplary safety leadership behaviours and monitor and promote HSES & QA programs, to achieve a safe and incident free culture.

  • Control workflow for minimum vehicle downtime and maximum workshop output.

  • Anticipate customer needs and identify opportunities to significantly enhance the breadth and quality of the service experience.

  • Ensure established work systems are in place and people can work effectively as individuals and as a team to achieve the standards and results in line with best practice.

  • Manage the carrying out of vehicle repair / job sign off on completion of a job and all administration functions thus to ensure the effective and efficient running of the workshop.

To be successful in this role you will have:

  • Proven experience in a similar transport, logistics or related industry.

  • Demonstrated ability working within a fast-paced environment.

  • Good written and verbal communication skills.

  • Previous diagnostic investigation experience.

  • Be a team player, open and honest who consistently delivers an exceptional customer service experience.

  • Hold a flexible approach to business commitments.

  • Ensure that all work is performed safely and that an ongoing commitment to safety is maintained including proactive actions to identify and reduce workplace hazards.

  • Ability to build and maintain engaged and productive teams.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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