Workshop Leader

1 month ago

Port Adelaide, Australia Workskil Australia Ltd Full time
Job Title: Workshop Leader

Job Type: Full-time

About Us

We are a national not-for-profit and charitable organization that has almost 40 years of experience in supporting Australians to achieve sustained economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria. We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.

About the Role

The Workshop Leader is responsible for the case management of an allocated caseload of up to 80 customers with a prior offender history, with the objective of finding them employment. The role will consist of case management with a focus on improving the customers' capacity to work by stabilising non-vocational issues and building vocational skills and experience. The role will also include undertaking 'reverse marketing' of customers to suitable employers and running of group-based job search sessions to motivate and promote further job placements for customers.

Key Responsibilities

* Demonstrate a passion and drive for helping people find employment;
* Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
* Assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
* Achieve individual targets and work to clearly defined KPIs;
* Demonstrate a minimum typing speed of 30 WPM;
* Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
* Demonstrate attention to detail ability to work under pressure;
* Previous experience in the employment services or call centre industry or similar will be highly regarded;
* Minimum Certificate IV in Employment Services or Career Development or willingness to study;
* Experience in Employment Services or a related Service industry.

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