Guest Service Agent

6 months ago

Canberra, Australia Accor Apartments & Realty Full time

Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings that our nation’s capital has to offer Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

  • Guest Service Agent

    6 months ago

    Canberra, Australia Mantra on MacArthur Full time

    Centrally located on the corner of Northbourne Avenue and MacArthur Avenue, **Mantra MacArthur Hotel** is Mantra’s newest addition in the Canberra's tourism industry. With an exciting Food and Beverage concept called Podilato Restaurant & Bar, state of the art meeting facilities and smartly designed contemporary rooms, this is the meeting place for the...

  • Guest Service Agent

    6 months ago

    Canberra, Australia Breakfree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    7 months ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    7 months ago

    Canberra, Australia TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at A by Adina Canberra. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets to a...

  • Guest Service Agent

    2 months ago

    Canberra, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams. **Job Description** Key Responsibilities** - Manage...

  • Guest Service Agent

    6 months ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    6 months ago

    Canberra, Australia Accor Full time

    Company Description Why work for Accor? The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams. Job Description Key Responsibilities Manage...

  • Guest Service Agent

    3 months ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    As a Guest Service Agent for Crowne Plaza Canberra, you'll play a big part in our guest experience, including check-in and check-out, upselling, problem resolution, providing guest recognition and assisting our guests with any requests they may have. Your ability to deliver our guests a seamless and memorable Crowne Plaza Canberra experience will make you an...

  • Guest Service Agent

    6 months ago

    Canberra, Australia Accor Apartments & Realty Full time

    At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic...

  • Guest Service Agent

    6 months ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    6 months ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Qt Canberra

    6 months ago

    Canberra, Australia QT Full time

    Front Office | Listed 19 March QT Canberra - Guest Service Agent Location - ACTWork type - CasualBrand - QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel...

  • Guest Service Agent

    6 months ago

    Canberra, Australia AccorHotel Full time

    **Company Description** Why work for Accor? The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams. **Job Description** Key Responsibilities** - Manage...

  • Guest Service Agent part Time

    7 months ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. - You will be Kicking off truly memorable guest experiences with the warmest...

  • Reservations Agent

    6 months ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive. Every day is different, but you’ll mostly be: -...

  • Guest Service Officer

    6 months ago

    Canberra, Australia Hyatt Corporation Full time

    Guest Service Officer Hyatt Hyatt Hotel Canberra AU - CT - CanberraFront OfficeHourly/Entry Level EmployeePart-timeReq ID: CAN002435Local Summary About Hyatt At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s...

  • Guest Service Officer

    6 months ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest...

  • Luxury Hotel Service Ambassador

    4 weeks ago

    Canberra, ACT, Australia QT Full time

    About QT CanberraLocated in the heart of the nation's capital, QT Canberra is a luxury hotel that embodies the perfect blend of style, sophistication, and warmth. As a Guest Service Agent, you will have the opportunity to be part of an exceptional team that strives to deliver outstanding service to our guests.

  • Guest Service Officer

    1 month ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt Hotel Canberra - A Park Hyatt Hotel Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture...

  • Guest Service Officer

    3 months ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt Hotel Canberra - A Park Hyatt Hotel Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture...