Student Services Officer

4 weeks ago

Melbourne, Australia Dixon Appointments Full time
  • $39.82 + Super per hour
  • Close to public transport (Glenferrie Station)
  • Hawthorn Campus - hybrid model

The Organisation

Our client is a world-ranked university leading the way in innovation, industry engagement and social inclusion.

The Role

You will be the first point of contact for students to resolve a variety of questions and issues around the VET loans scheme and census dates. This will be via multiple channels and primarily through outbound phone calls.

Responsibilities

  • Lead an outbound call campaign to assist students applying for VSL ahead of census dates
  • Answering inbound inquiries through phone, and email.
  • Provide advice to students on offer acceptance, enrolment, and other support services.
  • Liaise with other members of the Customer Service Team.

Skills and Experience

  • Demonstrated experience in student services/customer service.
  • Excellent written, communication and interpersonal skills.
  • Exposure and understanding of the student experience (either as a current/past student)
  • An understanding of the VET loans (VSL)
  • Superior time management with the ability to work under pressure and a proactive attitude.
  • Working with Children Check WWCC essential

Culture

People like working here because they are part of a supportive and collaborative team that encourages diversity and teamwork.

Benefits

  • Work as part of a supportive and diverse team.
  • Full training provided.
  • Utilise your customer service skills by supporting students.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.

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