Assistant Director, Client Services | Full-time Permanent
4 weeks ago
Details
: The Assistant Director, Client Service will work across the Customer Engagement team to promote a client service culture within the Digital Solutions Division to support the diverse range of clients supported by the division across the ACT public health system.Under the general direction of the Senior Director, Customer Engagement you will: Oversee the system support and management of the divisions IT Service Management solution. Support the Customer Engagement team to enable a customer focused approach. Developing an understanding of the operational and strategic needs of the relevant area through engaging and working with key stakeholders. Develop and maintain material to support our diverse clients in understanding the functions and support offered by the division including maintaining self-help documentation. Drive client engagement strategies including providing a formal client feedback process to help maintain a client focused service across the division. Collate information from across the division to support the delivery of divisional reporting. Undertake other duties appropriate to this level of classification that contribute to the Directorate.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.
Eligibility/ Other Requirements:
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