Assistant Director, Client Services

1 week ago

Canberra, ACT, Australia ACT Government Full time

Details

: The position of Assistant Director, Client Service involves collaborating with the Customer Engagement team to foster a strong client service culture within the Digital Solutions Division, catering to a wide range of clients in the ACT public health system.Key responsibilities under the guidance of the Senior Director, Customer Engagement include:
  • Supervising the system support and management of the division's IT Service Management solution.
  • Assisting the Customer Engagement team in adopting a customer-centric approach.
  • Gaining insight into the operational and strategic requirements of the area by engaging with key stakeholders.
  • Creating and updating resources to help clients comprehend the division's functions and support services, such as maintaining self-help guides.
  • Implementing client engagement strategies, including establishing a formal feedback process to ensure a client-oriented service within the division.
  • Compiling data from various sources in the division to facilitate divisional reporting.
  • Performing other relevant duties that support the overall objectives of the Directorate.

The ACT Public Service values workforce diversity and strives to build an inclusive work environment. As part of this commitment, applications are encouraged from Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTIQ community.Eligibility/Other Requirements:

  • The selected candidate must undergo a pre-employment National Police Check before starting the role.
  • This position mandates obtaining and maintaining an Australian Government NV1 security clearance, sponsored by the ACT Health Directorate. To qualify for an NV1 security clearance, applicants must be Australian citizens. Failure to secure the clearance will prevent commencement or result in termination of employment if already started.

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