Client Specialist Officer. Permanent Full Time

7 days ago

Canberra, Australia Life Without Barriers Full time

**Job no**: 502946

**Employment type**: Full Time

**Location**: ACT, Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne, Perth

**Categories**: Administration/Customer Service, Aged Care

**About the Organisation**

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the Role**

This is a permanent full-time position that can be based anywhere within our national footprint with flexible hybrid work from home arrangements.

**Key Responsibilities**
- Escalate or triage calls to the relevant person as appropriate
- Log all calls and queries for record keeping and analysis purposes
- Receive client referral requests and ensure necessary documentation is completed
- Assist with completion of program specific documentation for service delivery and allocation
- Ensure client database in up to date with information received
- Provide administrative support to the team as required

**Skills & Experience**
- Previous customer service experience, ideally within a contact centre
- Relationships focused with strong interpersonal skills
- Experience in handling a high volume of queries including complaints handling
- Strong verbal communication skills to support our aged care clients over the phone
- Experience within the aged care or community services sector will be highly regarded

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

**Benefits**
- Do work that matters and have a positive impact on the lives of vulnerable people
- Up to $15,900 of your annual salary tax free through Salary Packaging
- Monthly rostered days off (think 12 extra long weekends a year)
- Flexible working arrangements, including work from home
- Join an organisation that champions diversity, inclusivity and equality

**How to Apply**

**Applications close at midnight on Sunday the 18**th** of February, 2024**

**Advertised**: 02 Feb 2024 AUS Eastern Daylight Time
**Applications close**: 18 Feb 2024 23:55 AUS Eastern Daylight Time

  • Specialist: Full-time Or Part-time, Permanent Or Temporary

    1 week ago

    Canberra, ACT, Australia Apple Full time

    Choose a language (This will update the page.)AU - Specialist: Full-Time or Part-Time, Permanent or Temporary Australia Apple Retail To view your favourites, sign in with your Apple ID. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that's unlike any other.As a Specialist, it starts with you...

  • Internal Audit Officer | Full-time Permanent

    1 week ago

    Canberra, Australia ACT Government Full time

    Details : The Audit and Risk Officer will work with the Assistant Director, Internal Audit and Risk in leading, developing and delivering the internal audit functions of the Justice and Community Safety Directorate within the ACT Government. The Internal Audit Officer is specifically responsible for delivering secretariat support for the Directorate's...

  • Compliance Officer | Full-time Permanent

    3 weeks ago

    Canberra, Australia ACT Government Full time

    Details : Licensing and Compliance (L&C) is seeking highly motivated people to undertake the role of Compliance Officer within the Compliance Team. The team is responsible for investigating breaches of legislation enforced by TCCS under relevant legislation including, the Public Unleased Land Act 2013, Litter Act 2004, Urban Forest Act 2023, the...

  • Care Manager. Permanent Full Time

    3 days ago

    Canberra, Australia Life Without Barriers Full time

    **Job no**: 503568 **Employment type**: Full Time **Location**: ACT **Categories**: Aged Care **About the Organisation** Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain...

  • Care Manager. Permanent Full Time

    2 weeks ago

    Canberra, Australia Life Without Barriers Full time

    **Job no**: 502951 **Employment type**: Full Time **Location**: ACT **Categories**: Aged Care **About the Organisation** Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain...

  • Training Officer | Full-time Permanent

    4 weeks ago

    Canberra, Australia ACT Government Full time

    Details : The Infringement Review Office within Access Canberra is looking for a highly motivated individual for the Training Officer position. As the Training Officer, you will have excellent interpersonal skills, the ability to implement modern training practices for adults and an aptitude for developing team members in line with business unit needs....

  • Roster Officer

    3 weeks ago

    Canberra, Australia Life Without Barriers Full time

    **Job no**: 502001 **Employment type**: Full Time **Location**: ACT, Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Gold Coast, Cairns & Far North, Ipswich, Mackay & Coalfields, Sunshine Coast, Adelaide, Hobart, Melbourne **Categories**: Aged Care **About the Organisation** Life Without Barriers is a leading social purpose, not for profit...

  • Roster Officer

    4 weeks ago

    Canberra, Australia Life Without Barriers Full time

    **Job no**: 502001 **Employment type**: Full Time **Location**: ACT, Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Gold Coast, Cairns & Far North, Ipswich, Mackay & Coalfields, Sunshine Coast, Adelaide, Hobart, Melbourne **Categories**: Aged Care **About the Organisation** Life Without Barriers is a leading social purpose, not for profit...

  • Intermediary | Full-time Permanent

    11 hours ago

    Canberra, Australia ACT Government Full time

    Details : The ACT Intermediary Program is seeking a motivated and highly skilled individual to join the team as a senior intermediary. An Intermediary is an independent communication specialist who is trained and accredited as an Officer of the Court, responsible for assessing the communication needs of witnesses with communication difficulties. The...

  • Event WHS Officer | Full-time Permanent

    1 day ago

    Canberra, Australia ACT Government Full time

    Details : Do you want to work with Events ACT to deliver safe and enjoyable events including, but not limited to Floriade, The Enlighten Festival, and the Canberra Balloon Spectacular for the Canberra community? Events ACT has a full-time, permanent opportunity for a hands-on WHS professional. We are looking for someone who will enjoy being on site at...

  • Team Leader, Client Services | Full-time Temporary with a Possibility of Permanency

    11 hours ago

    Canberra, Australia ACT Government Full time

    Details : Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable environment across the ACT. The Client Services Branch of Housing...

  • Senior Director, Sales and Client Services | Full-time Permanent

    3 weeks ago

    Canberra, Australia ACT Government Full time

    Details : At the Suburban Land Agency (SLA), we are committed to creating great places where communities thrive. We build people-focussed residential estates and urban renewal projects for the people of Canberra. Through smart, sustainable development, our goal is to deliver social, economic, and environmental benefits for all Canberrans. The SOG A,...

  • Emergency Response Manager. Permanent Full Time

    2 months ago

    Canberra, Australia Life Without Barriers Full time

    **Job no**: 501742 **Employment type**: Full Time **Location**: ACT, Sydney, Brisbane, Adelaide, Hobart, Melbourne **Categories**: Practice & Quality **About the Organisation** Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not...

  • Emergency Response Manager. Permanent Full Time

    1 day ago

    Canberra, Australia Life Without Barriers Full time

    **Job no**: 501742 **Employment type**: Full Time **Location**: ACT, Sydney, Brisbane, Adelaide, Hobart, Melbourne **Categories**: Practice & Quality **About the Organisation** Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not...

  • Business Analyst | Full-time Permanent

    4 weeks ago

    Canberra, Australia ACT Government Full time

    Details : Who we are The Design and Strategy Branch provides strategic guidance for technology and data investment and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards, and methods. The ACT Public Service (ACTPS) offers a collaborative and...

  • Business Analyst | Full-time Permanent

    3 weeks ago

    Canberra, Australia ACT Government Full time

    Details : Who we are The Design and Strategy Branch provides strategic guidance for technology and data investment and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards, and methods. The ACT Public Service (ACTPS) offers a collaborative and...

  • Courier | Full-time Permanent

    4 weeks ago

    Canberra, Australia ACT Government Full time

    Details : Are you passionate about literacy, community engagement, and ensuring that library resources reach every corner of the ACT? Libraries ACT is seeking dedicated Library Couriers to join our dynamic team. As a Library Courier, you’ll play a crucial role in connecting our community with knowledge, learning, and the joy of reading. Libraries...

  • Courier | Full-time Permanent

    3 weeks ago

    Canberra, Australia ACT Government Full time

    Details : Are you passionate about literacy, community engagement, and ensuring that library resources reach every corner of the ACT? Libraries ACT is seeking dedicated Library Couriers to join our dynamic team. As a Library Courier, you’ll play a crucial role in connecting our community with knowledge, learning, and the joy of reading. Libraries...

  • Courier | Full-time Permanent

    1 week ago

    Canberra, ACT, Australia ACT Government Full time

    Details : Are you passionate about literacy, community engagement, and ensuring that library resources reach every corner of the ACT? Libraries ACT is seeking dedicated Library Couriers to join our dynamic team. As a Library Courier, you'll play a crucial role in connecting our community with knowledge, learning, and the joy of reading. Libraries ACT is a...

  • Emergency Response Manager. Permanent Full Time

    1 week ago

    Canberra, ACT, Australia Life Without Barriers Full time

    Job no: 501742Employment type: Full TimeLocation: ACT, Sydney, Brisbane, Adelaide, Hobart, MelbourneCategories: Practice & QualityAbout the OrganisationMake a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers'...