Case Manager

4 weeks ago

Adelaide, Australia Mercer Full time

We are seeking a talented individual to join our **Claims** team at **Mercer**. This role will be based in **Adelaide**. This is a hybrid role that has a requirement of working at least three days a week in the office.

The **Case Manager** will be responsible for liaising with members, clients, solicitors, the trustee, and assessors while conducting various claim duties, including complex complaint handling and assessing conditions for early releases under trustee delegation.

**We will count on you to**:

- Liaise with the Team Manager and stakeholders to provide any relevant information to ensure the successful and efficient ongoing operation of the claims unit.
- Accept full responsibility for the day-to-day management and updating of a claims portfolio and ensure an accurate record of the claims status is maintained.
- Liaise with clients and claimants to ensure appropriate, timely, and cost-effective resolution of liability claims.
- Make recommendations to clients and trustees in line with legislation.
- Ensure regular communication with clients regarding the progress of claims and ascertain the client’s satisfaction with the way their claims are being managed.

**What you need to have**:

- Diploma in Financial Services or a bachelor’s degree, or relevant experience in a similar role
- Demonstrated personal resilience
- Strong communication and interpersonal skills
- Strong attention to detail

**What makes you stand out**:

- RG146 complaint
- Previous claims experience
- Knowledge of superannuation legislation
- Dynamic with previous client-facing experience.
- The ability to remain calm under pressure and work flexibly when required.
- Exceptional experience with vulnerable customers and complaint handling.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Mercer**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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