Claims Officer

2 months ago

Melbourne, Australia Suncorp Group Full time

Join Suncorp Group as a Property Liability Claims Officer

This crucial role involves providing market leading proactive claims customer service to Commercial & Consumer Insurance direct customers and intermediaries in relation to third party property claims. The Claims Officer is accountable for managing a claims portfolio, from lodgement to finalisation, balancing the customers’ needs with our business outcomes.

This is a permanent full time position open to candidates in Brisbane, Sydney or Melbourne.

What You'll Be Doing:

As a Claims Officer your responsibilities will include but not limited to:

  • Be the central point of contact for customers throughout all claim’s interactions, delivering professional and brilliant service in line with Suncorp’s service excellence standards and principles (be genuine, make it easy, own it and find solutions)
  • Proactively and effectively communicate with customers verbally and in writing to understand their needs and provide updates on the claims process, policy limitations, next steps, timelines, payment, settlement, specialists and stakeholders involved
  • Respond to customer requests within expected or agreed timeframes
  • In balancing customer needs with our business outcomes, identify potential solutions that could meet specific customer needs, considering the PDS, policy guidelines, and Knowledge procedures
  • Identify and deliver effective conflict resolution strategies to minimise customer escalations
  • Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.

What You Bring to the Table:

To succeed in this role and thrive in our team, you'll need:

  • Empathy and Compassion: A genuine sense of compassion and empathy for our customers, understanding their unique situations.
  • Communication Prowess: Excellent verbal communication skills, enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Administrative Skills: Outstanding administrative and written skills, leveraging Suncorp’s technology systems and platforms to effectively manage all aspects of each claim within the framework of State legislation.
  • Organisation Skills: An ability to operate effectively and efficiently in a dynamic environment by managing a high volume of tasks and activity through exceptional time management and priority planning strategies.
  • Commitment and Integrity: A strong commitment to exceeding customer expectations and a high degree of integrity in all your interactions.
  • Experience: 2-5 years experience in claims is necessary.  

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

  • Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

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