Service Desk Analyst

3 weeks ago

Brisbane Central Business District, Australia HAYS Full time

State Government department on the hunt for a Service Desk Analyst to join their thriving support team.
**Your new company**
Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their thriving service desk. With a 12-month contract available, you don't want to miss out on this opportunity

**Your new role**
As the Service Desk Analyst, you will be responsible for providing exceptional customer service and IT support to the departments diverse end-user base. No day will look the same, but some of your key duties and responsibilities will include:

- Being the first point of contact for all customer support calls and queries
- Respond to tickets and incidents according to ITIL processes, escalating when necessary
- Maintain and contribute to the improvement of service desk processes and documentation
- Troubleshooting and configuration of incidents in programs such as such as Active Directory, M365, Citrix, mobile technologies, and InTune

**What you'll need to succeed**
You will be an experienced Service Desk Analyst, with working experience in a high-volume, phone-based support environment. You'll be a quick thinker and adapt well to change, as well as really priding yourself on your quality of work over the quantity you get through. Your key competencies and skills will include, but are not limited to:

- Demonstrated working experience within a large service desk environment
- Excellent experience working with Active Directory and Office 365, with InTune experience preferred
- Advanced communication skills, with the ability to communicate with end-users from all different technical backgrounds
- Extensive troubleshooting and problem-solving experience in complex, low-context environments

**What you'll get in return**
You will be part of a dynamic and high-performing team, within an department that really prides itself on looking after its staff. You'll be provided internal opportunities for training and development, with a supportive Team Leader to back you all the way, as well as a strong chance of your contract extending. You'll also be remunerated at an hourly rate of
**$39.20/hour + super.**

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2750875

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