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Performance Analyst
3 months ago
With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
We are currently seeking an experienced Performance Analyst to join our dynamic Operations team. In this role you will investigate, analyse and provide insights to enable data-driven decisions and delivery of strategic initiatives to support revenue growth for the Sales & Member Service business.
Key Responsibilities:
- Deliver crucial analysis to guide sales activities and help achieve targets.
- Deliver operational analysis to support long-range and accurate forecasting and support day-to-day operational management of behavioural patterns ensuring performance remains within thresholds
- Monitor and maintain performance thresholds, driving success across commercial, member, and compliance domains.
- Stay informed and become a subject matter expert reviewing the impact of proposed changes on member data and evaluating risk to assist in decision-making.
- Develop and maintain effective working relationships with key stakeholders.
- Develop dashboards and reports to support business planning and decision-making processes
- Simplify people and business process and systems to foster continual improvement.
Experience required:
- Strong analytical skills with experience in sales, operational, and compliance analysis.
- Proficiency in data reporting tools and platforms, with a focus on driving business outcomes.
- Experience in managing performance thresholds across sales, operational, and compliance domains.
- Ability to collaborate effectively with cross-functional teams, including central Data & Analytics teams.
- Experience in speech-to-text analysis, call driver identification, and quality assurance in a telephony context.
- Excellent communication skills, with the ability to present complex insights clearly and concisely.
What can we offer you?
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Professional career development & ongoing training.
- Generous discounts on home, contents & car insurance, plus free roadside assistance.
- Member benefits & opportunity to join a very active Social Club.
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.
How to Apply
This position is open to internal applications only. Please submit your resume by clicking Apply Now.
Application deadline is Friday 6th September 2024.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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