Business Improvement Analyst

2 months ago

Mile End, Australia Royal Automobile Association of South Australia Full time
  • Exciting opportunity to join SA’s iconic RAA Insurance Optimisation & Transformation Team 
  • Full-time permanent position based at Mile End with Hybrid WFH
  • Join a high performing team with a fun, inclusive and supportive culture

Reporting to the Manager of Automation and Improvement, you will have a fantastic opportunity to contribute to improvements in Member experience and operational efficiency through the identification and implementation of change initiatives and the coordination of business improvement projects across the Insurance business. As an integral member of our team, you will be responsible for:

  • Leading and delivering business improvement projects targeted at enhancing Member experience and operational efficiencies.
  • Designing streamlined business processes to accommodate the implementation of new systems.
  • Utilise tools familiar to continuous improvement practitioners including team based brainstorming workshops, process observation and mapping and data collection and analysis.
  • Adopt preferred methodologies for continuous improvement, with a particular focus on the use of Lean and Six Sigma principles.
  • Providing quality data to assist with the prioritisation of business improvement initiatives and projects.
  • Assist with data collection, reporting & analysis requirements.
  • Plus, much more.

About you  

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

  • Qualifications in Business Analysis (Highly desirable)
  • Highly developed Business Improvement analysis skills, preferably using accepted methodologies for Business Improvement such as Lean or Six Sigma.
  • Project management skills and the ability to coordinate and facilitate project completion.
  • Ability to collect and analyse data, process map, and produce meaningful reports.
  • Excellent written and oral communication skills, including the ability to maintain effective relationships and to use influencing skills to drive acceptance of change.

About Us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

  • Free RAA premium road service
  • Access to our RAA Rewards Program  
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.00am Wednesday 20th November 2024.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

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