Customer Service Officer

1 month ago

Bibra Lake, Australia Bluescope Full time

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

BlueScope Distribution is looking for a Customer Service Officer to join the sales based in Bibra Lake. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

In this diverse role, you will support our team by managing enquiries that come from walk in customers and via phone and email. Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. Being the face of BlueScope, you will ensure all of our customers receive exceptional service.

This exciting opportunity will allow you to showcase your passion for exceptional customer experience and sales and further your career with an iconic Australian company. Enjoy a competitive salary package including annual bonus, as well as various health and well-being initiatives including Employee Assistance Program.

What Will You Do?

Being the face of BlueScope for our customers, you will:

  • interact with our customers over the phone, email and in person managing quotes and queries
  • follow-up on quotations and inquiries converting these into sales opportunities
  • collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are me
  • nurture and grow relationships with customers to uncover new business and sales opportunities
  • resolving issues and seeking ways to improve the customer’s experience

More About You

You will have a positive attitude combined with an eagerness to learn and provide exceptional customer experience. In addition, it would be advantageous to have the following experience and attributes:

  • excellent communication, negotiation and interpersonal skills 
  • strong customer focus with the ability to resolve issues effectively and efficiently 
  • the ability to pick up new and custom IT systems quickly
  • a proactive approach in building constructive and effective relationships 
  • high attention to detail and ability to complete multiple tasks simultaneously 
  • a commitment to your own safety and well-being while caring for others 

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

  • Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
  • Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
  • Experience connection and care. Experience a positive, inclusive work environment where we look out each other’s safety and wellbeing.​
  • Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Monday 26th August 2024. 

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