IT Service
3 weeks ago
About the role:
The IT Service & Operations Manager will oversee ITIL processes (Change, Incident, Problem Management), ensure effective backup and disaster recovery, drive automation to reduce failure demand and further improve self-service having very recently rolled out a GenAI solution.
The role also involves leading a team of direct reports, managing service provider relationships and optimizing service desk operations.
There is a strong appetite for change and continuous improvement in this area and the ideal candidate will have proven ability to generate ideas, build strategies and then execute effectively as there is an abundance of opportunity in this role.
About you:
The successful candidate will require the following:
- Over 10 years of experience in a similar role, with a deep understanding of ITIL processes, service management, and IT automation.
- Ideally at least several years experience in Financial Services
- Proven leadership skills with the ability to manage and inspire teams.
- Exceptional communication and relationship-building abilities.
- Track record of managing complex IT operations and driving improvements.
- Expertise in utilizing IT automation tools and techniques to enhance efficiency.
- Strong problem-solving and analytical thinking.
- A proactive, customer-centric approach with an entrepreneurial mindset.
This role will move quickly so please send your resume via the APPLY NOW tab for immediate consideration
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