Service Desk Analyst
1 month ago
Description
About us
Norton Rose Fulbright is a leading global firm that delivers legal services to multinational blue-chip companies and government bodies. Access to cutting edge and high-availability technology is crucial to enabling our lawyers and other staff to deliver those services and remain competitive, meaning our team is continually upgrading and enhancing our corporate technology.
The role
Our IT Service Desk team is known for its collaborative and supportive culture and is a trusted and valued team within Norton Rose Fulbright. As an IT Service Desk Analyst, you will work on-site in our Sydney office as part of a team to trouble-shoot and resolve first and second level IT queries from Partners, senior managers and the broader business.
This role is an on-site position and the hours will operate between am and : pm on a rotating roster ( or . There is also a requirement for some after-hours remote support on a rotated rostered basis. Manual handling of equipment is required from time to time in line with equipment rollouts and ad hoc support. There may be a requirement for incidental travel interstate from time to time.
The key responsibilities and requirements for this role are as follows:
Responsibilities
Provide first and second level support to Norton Rose Fulbright staff. Provide a high level of customer service for incoming phone calls and requests through the call logging system. Troubleshoot hardware and software issues; assisting with equipment roll-outs and manual handling of equipment. Monitor Service Desk call logging system (ServiceNow) ensuring incidents and requests are acknowledged in a timely manner. Identify problems which require additional expertise and take appropriate action, including escalating as appropriate. Liaise and collaborate with other IT teams and employees to resolve issues. Support IT's after-hours roster to provide after-hours service to all Norton Rose Fulbright offices and users. Involvement in firm-wide projects and rollouts; supporting of upgrades to the software environment.Requirements
The ideal candidate will be a team player with the ability to build a strong rapport with all our stakeholders. Ideally, you will have gained experience working in a service desk environment with support provided in person and over the phone handling a variety of Level and Level queries.
A polite and professional demeanour Previous experience in a professional services firm with service desk experience is desirable Relevant IT qualifications, or equivalent experience ITIL certification/awareness Strong written and verbal communication skills Flexible and adaptable with good time managementThe successful candidate will need to be a collaborative and customer oriented individual.
As an IT Service Desk Analyst, you will be rewarded with genuine career prospects and an inclusive, high performing team environment renowned for its collaborative culture, passion for client service and professional development opportunities. Remuneration will be commensurate with relevant experience.
-
Service Desk Analyst
2 months ago
Sydney, Australia Robert Half Full timeService Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...
-
IT Service Desk Analyst
4 weeks ago
Sydney, Australia SchoolHouse Full time**IT Service Desk Analyst | Sydney Lower North Shore** - IT Service Desk Analyst - Term 1, 2024 Start - Full-time, Permanent Appointment - K-12 Coeducational Grammar School - Lower North Shore Location - Job Reference Number SH#03482 **School Profile**: SchoolHouse is working in partnership with a coeducational Grammar School based on the Lower North Shore...
-
Service Desk Analyst
5 days ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...
-
Service Desk Analyst
6 days ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...
-
IT Service Desk Analyst
2 weeks ago
Sydney, Australia NSW Government -Department of Enterprise, Investment and Trade Full time**IT Service Desk Analyst** - Join the Department of Enterprise, Investment and Trade - Clerk Grade 3/4 with starting salary of $72,992 per annum - 1x ongoing role and 1x temporary role (up to 12 months), both in based Sydney **About the Role** We are looking for an experienced IT Service Desk Analyst with experience in technical support to join the...
-
Service Desk Analyst
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeGovernment Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...
-
Service Desk Analyst
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeGovernment Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...
-
Service Desk Analyst
2 weeks ago
Sydney Western Suburbs, Australia HAYS Full timeState Government Organisation - 12 Month Contract with Potential for Extension - Parramatta Location **Your new company** *** This State Government Organisation is currently looking for an experienced Service Desk Analyst to join their Service Desk Team in a year contract. This organisation is located in Parramatta area. You will have the opportunity to...
-
IT Service Desk Analyst
2 months ago
Sydney, Australia Technology People Australia Full time**We are currently recruiting for an additional IT Service Desk Analyst to join the IT Service Desk for a full-time permanent position.** **Role responsibilities**: - Excellent communication skills to interact with staff and management at all levels. - Sound knowledge of IT concepts and standards, along with familiarity with ITIL processes. - Proficiency...
-
Service Desk Analyst
1 week ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - Government Organisation - 6 Month Contract with Potential for Extension **Your new company** *** This Local Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 10 month contract. The organisation is located in Botany area. You will have the opportunity to work as a part of a...
-
Service Desk Analyst
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeExperienced Service desk Analyst required for organisation based in Sydney CBD **Your new company** Hays is working with Sydney CBD based MSP who have a requirement for an experienced Service Desk Analyst that has become available due to business growth. **Your new role** In this role you will be the first point of contact for all IT related incidents and...
-
Service Desk Analyst
3 weeks ago
Sydney, Australia On The Line Australia Full time**We have engaged Waqas Kidwai from FutureYou to assist with the recruitment of this role. If you are interested, please reach out to him directly at** - **Temporary contract to 30th June 2024**: - **Hybrid working arrangements**: - **Competitive salary + salary packaging, great role with positive team culture** **ORGANISATION** **Join Lifeline Australia...
-
Service Desk Analyst
2 weeks ago
Sydney, Australia Future You Full timePosition Title: Service Desk Analyst 12 month FTC Location: Sydney CBD About Role: As the first point of contact for the Technology Services team, provide excellent customer service in logging and providing 1st level resolution of all requests sent to our client’s Service Desk and assignment of requests to 2nd level within the...
-
Service Desk Analyst
3 days ago
Sydney, Australia HAYS Full timePermanent role, salary $75k - $80k package. Work business hours. Located in North Sydney, hybrid arrangements. **Your new company** A top insurance company is looking for a Service Desk Analyst to assist on issues escalated via the internal IT Service Desk and the company's staff. **Your new role** **What you'll need to succeed** - Excellent communication...
-
Service Desk Analyst
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeService Desks Analyst - 2 Year Contract - Government Organisation - CBD Location **Your new company** *** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government...
-
Service Desk Analyst
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeService Desks Analyst - 2 Year Contract - Government Organisation - CBD Location **Your new company** *** This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government...
-
Service Desk Analyst
2 weeks ago
Sydney Central Business District, Australia Empire Careers Full timeLocation : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are...
-
Service Desk Analyst
3 days ago
Sydney, Australia Pickles Auctions Full timeService Desk Analyst **Location**: Sydney City Employment Type: Full-Time Permanent Department: Digital - Operations - Service Desk **WHY WORK FOR PICKLES** - Hybrid work - Stable and positive workplace team and culture - Training and development provided **ABOUT THE ROLE** *** We are looking for a customer service focused IT Service Desk Analyst to...
-
Service Desk Analyst
1 week ago
Sydney, Australia HAYS Full timeLevel 1/2 Service Desk Analyst | Sydney CBD **Your new company** An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development. **Your new role** In...
-
Service Desk Analyst
2 months ago
Sydney, Australia Collaborate Recruitment Pty Ltd Full time**Permanent role|On Site parking |Based in North Rock, Sydney**: - **Experience in Active Directory, Windows 10, Office 365 suit, Network devices**: - **Be the face of IT |Great career growth| Excellent company profit sharing** Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit,...
