IT Service Desk Analyst

2 weeks ago


Sydney, Australia NSW Government -Department of Enterprise, Investment and Trade Full time

**IT Service Desk Analyst**
- Join the Department of Enterprise, Investment and Trade
- Clerk Grade 3/4 with starting salary of $72,992 per annum
- 1x ongoing role and 1x temporary role (up to 12 months), both in based Sydney

**About the Role**

We are looking for an experienced IT Service Desk Analyst with experience in technical support to join the Department of Enterprise, Investment and Trade.

This role is responsible for providing technical support and advice to users across multiple locations, platforms, and technologies, including liaising with vendors responsible for services to the department

**About You**

You are an experienced Service Desk/Help Desk Analyst with a customer first attitude and systematic approach troubleshooting. You have a can-do attitude and experience in customer service and the IT Support function.

You will have qualifications in or equivalent working experience. You will have a good understanding of the IT Operations function in Australia. Your great communication skills to provide technical support and advice across the Department, combined with your excellent attention to detail will ensure your success in this role.

If this sounds like you, we’d love to hear from you. To learn more about the role, please view the Role Description here.

**How to Apply**

**Closing Date: Wednesday 20 June 2023 **[10am]**

Clerk Grade 3/4 $72,992 - $83,211 plus leave loading and 10.5% superannuation.

**Working at the Department of Enterprise, Investment and Trade**

The new Department of Enterprise, Investment and Trade (DEIT) drives the New South Wales (NSW) Government’s commitment to economic transformation.

Growing investment and creating new jobs throughout NSW, DEIT brings together enterprise and trade, tourism, hospitality and the arts to ensure NSW is the best place in the world to live, work, invest, visit, study, grow and play.

DEIT propels the delivery of investment, business, and lifestyle opportunities, by attracting and supporting innovative and prosperous industries and helping NSW business go global.
- A recruitment pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months._


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