Service Desk Analyst
3 weeks ago
**We have engaged Waqas Kidwai from FutureYou to assist with the recruitment of this role. If you are interested, please reach out to him directly at**
- **Temporary contract to 30th June 2024**:
- **Hybrid working arrangements**:
- **Competitive salary + salary packaging, great role with positive team culture**
**ORGANISATION**
**Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their darkest moments alone.”**
**Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope. This is achieved through a partnership of over 10,000 committed volunteers and their member centres in communities across the nation.**
**ROLE**
**The Service Desk Analyst will act as the first point of contact for the Technology Services team, providing excellent customer service in logging and 1st level resolution of all requests sent to Lifeline’s Service Desk. The Service Desk Analyst will also be responsible for the assignment of requests to 2nd level within the team as directed by the Service Desk Lead.**
**_Requirements and Experience: _**
- **Bachelor’s degree in computer science, Management Information Systems, or a related field.**:
- **Microsoft Certifications (desirable)**:
- **Cisco certifications (desirable)**:
- **Customer service orientated**:
- **2 years’ experience in a customer-facing technology role.**:
- **Able to effectively prioritise competing tasks.**:
- **Communicate effectively using the phone or via the service desk tool.**:
- **Administering user accounts in the Microsoft technology stack.**:
- **Administering telephony accounts in Cisco Unified Call Manager**:
- **Windows 10 and 11 and can provide user support to this technology.**:
- **Contact centre support environment.**:
- **Active Directory Users and Computers**:
- **MS Intune**:
- **O365 Administration Portal**:
- **Troubleshoot end-user computers.**:
- **Image computers**:
- **Experience supporting 24x7 live production systems is highly beneficial.**
**CULTURE**
**The team are passionate, supportive & hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.**
**EMPLOYEE BENEFITS PACKAGE**
- **Salary Packaging - being a not for profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging**:
- **Lifeline Learning Academy - access to instructor led and online courses through Australian Institute of Management and e-learning module**:
- **Flexible working - we provide flexibility and support to all employees and encourage work-life balance**:
- **Employee Assistance Program - access to free counselling sessions for you and your family**:
- **Beautiful office facilities in central location - including shower facilities**
**TO APPLY
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