Senior Professional Services Consultant

6 months ago

Sydney, Australia Proofpoint Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People.

The Role

The Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Information ProtectionPlatform (Insider Threat Management (ITM) On-Premise and SaaS, Email DLP, Endpoint DLP, Cloud Application Security Broker (CASB), Proofpoint Intelligent Classification, Web Security) as well as third party DLP solutions (Microsoft + Symantec DLP offerings). This individual will develop new services, implement best practices, and assist in customer escalations as needed. The ideal candidate has the demonstrated ability to ensure successful service delivery and customer success. Proofpoint’s Consultants are service delivery experts who manage and align client business priorities with data protection strategies. As subject matter experts on a wide spectrum of information security models, best practices, and operational strategies, our Consultants reduce clients’ security risk by mapping technology to organizational processes and resources.

This role is challenged with delivering innovative ideas and solutions that derive measurable results. This is a critical and visible role as it involves support for several of Proofpoint’s top accounts. The Consultant must be confident in working with technical resources, analysts, project sponsors, and executive levels to provide excellent service delivery and communication which includes product deliverables, conducting conference calls/meetings, consulting process reviews/workshops, and briefings. The position requires the ability to work with non-technical managers and executives to develop technical and business requirements for their company’s custom data security program.

This role is open to anywhere in Australia.

Your day-to-day

Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations for improvements to optimize Proofpoint technologies.

Provide solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.

Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations.

Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high.

Present updates to management identifying risks, challenges, and proposed solutions.

What you bring to the team

Minimum of 5 years consulting experience (Data Loss Prevention, Endpoint Security or Cloud Security focus preferred)

Preferred experience with Windows Server + web infrastructure (IIS, MS SQL)

Preferred experience with Linux infrastructure

Preferred background with Microsoft or Symantec DLP Must be able to clearly write and explain concepts in documentation and deliverables

Demonstrated leadership, organizational, and communication skills

Experience defining, implementing, and maintaining consulting best practices Dedication to client service with a confident, comfortable in-person and virtual presence

Demonstrated organizational skills with rigorous attention to detail Self-motivated with ability to manage and follow up on multiple tasks simultaneously

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. Apply today and explore your future at Proofpoint #LifeAtProofpoint
 

#LI-PC1

 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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