Business Applications Support

2 months ago

Surry Hills, Australia Blackmores Full time

Job Description

Purpose of role:

As Australia’s Most Trusted Manufacturer of natural health products for the past 15 years, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led business that places wellbeing and workplace flexibility at the heart of our culture We are excited to offer the role of a Business Applications Support

This role will report to the Head of Business Applications. As a Business Applications Support specialist, your focus will be on providing technical support and troubleshooting for various business applications, with a primary emphasis on eCommerce platforms, integrations, telephony, and other business applications. 

You'll collaborate closely with business users, developers, and vendors to ensure these applications perform optimally and seamlessly integrate. Additionally, you'll play a key role in testing, documenting, and training for these applications.

What we offer?

  • Opportunities to support your local community through paid community leave
  • 20 weeks gender neutral paid parental leave
  • Flexible working across most of our roles with at least 3 days of work in office
  • Great benefits to support your health and wellbeing, including access to discounted products
  • Mental health support for you and your family through our Sonder assistance program

What will you do?

  • Provide first and second level support for business applications, with a primary focus on eCommerce systems. 
  • Monitor and resolve issues related to the eCommerce application, including integrations with other systems.
  • Collaborate with business users, developers, and vendors to identify and troubleshoot the root causes of issues.
  • Escalate complex or unresolved issues to the appropriate teams or vendors.
  • Maintain and update support procedures, knowledge base articles, and user guides for both eCommerce and other smaller business applications.
  • Conduct testing and validation of applications before and after changes, upgrades, or releases.
  • Deliver training and guidance to business users on effective utilization of the applications.
  • Participate in projects and initiatives aimed at improving or enhancing both eCommerce and other business applications.
  • Problem-solve application issues in alignment with operational priorities and timelines, following established procedures and processes.
  • Provide technical support for operational procedures and processes.
  • Undertake user testing during software release scheduling for acceptance and production environments.
  • Cultivate and manage relationships with external vendors, collaborating on both BAU support work and project-specific requirements.
  • Collaborate with the digital team to address eCommerce-related issues and initiatives, ensuring alignment with broader business goals and strategies.

Who are you?

  • Demonstrated experience in providing first and second-level support for eCommerce systems – preferably Dynamics 365 F&O Commerce.
  • Deep understanding of the Out-of-the-Box Commerce API used by the eCommerce platforms. This includes familiarity with its functionalities, endpoints, and data structures.
  • Strong understanding of OData and its implementation within the context of eCommerce systems. 
  • Strong knowledge of eCommerce integrations with Content Stack
  • Proven ability to monitor, diagnose, and resolve issues related to eCommerce applications, including integrations with other systems.
  • Familiarity with testing and validation processes for applications before and after changes, upgrades, or releases

Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific.  Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 13 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated

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