Business Systems Technical Specialist
3 weeks ago
As a key member of the Blackmores Group team, you will play a vital role in ensuring the smooth operation of our ecommerce systems and other business applications.
Your primary focus will be on providing technical support and troubleshooting for various business applications, with a strong emphasis on ecommerce platforms, integrations, telephony, and other business applications.
You will collaborate closely with business users, developers, and vendors to ensure these applications perform optimally and seamlessly integrate. Additionally, you will be responsible for testing, documenting, and training for these applications.
Key responsibilities will include:
- Providing first and second-level support for business applications, with a primary focus on ecommerce systems.
- Monitoring and resolving issues related to the ecommerce application, including integrations with other systems.
- Collaborating with business users, developers, and vendors to identify and troubleshoot the root causes of issues.
- Maintaining and updating support procedures, knowledge base articles, and user guides for both ecommerce and other business applications.
Requirements will include:
- Demonstrated experience in providing first and second-level support for ecommerce systems – preferably Dynamics 365 F&O Commerce.
- Deep understanding of the Out-of-the-Box Commerce API used by ecommerce platforms, including familiarity with its functionalities, endpoints, and data structures.
- Strong understanding of OData and its implementation within the context of ecommerce systems.
- Strong knowledge of ecommerce integrations with Content Stack.
We are looking for a skilled and experienced technical specialist to join our team. If you have a passion for ecommerce and a strong technical background, we encourage you to apply.
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