APS5 Case Coordinator

4 weeks ago

Hobart, Australia Chandler Macleod Full time

Job Opportunity: APS5 Case Coordinator – contract with a Federal Government client based in Canberra or Hobart
Are you passionate about making a difference in the lives of people impacted by abuse? Do you have the skills to navigate complex, sensitive situations while working in a high-pressure environment?
If so, we want you to join our team as a Case Coordinator for a Federal Government client.
 
Key Responsibilities:
- Effective Communication: Engage with applicants, nominees, and support services with empathy, sensitivity, and clarity, while adhering to trauma-informed practices.
- Assessment & Analysis: Review applications, research participating institutions, assess supporting documentation, and provide informed recommendations on eligibility.
- Case Management: Act as the primary coordinator for applicants, keeping them informed throughout the process, and offering advice on redress legislation, policy, procedures, and payments.
- Quality Assurance: Ensure the quality of applications and redress processes, perform quality control checks, and review the work of others to maintain high standards.
- Record-Keeping & Documentation: Maintain accurate, comprehensive records including case notes, reports, and official documentation, with a focus on detail and accountability.
- Time Management: Effectively organize and prioritize your workload to meet performance expectations in a high-risk, high-demand environment.
- Collaboration: Work alongside a diverse team to manage cases and support applicants, while ensuring positive outcomes.
 
What We’re Looking For:
- Empathy & Resilience: You can demonstrate deep understanding and compassion when working with people who have experienced trauma.
- Strong Decision-Making: The ability to research, analyse, and make informed decisions based on legislation and individual case circumstances.
- High Accuracy & Attention to Detail: Precision is key in reviewing applications and documentation to ensure eligibility and compliance with the program.
- Self-Management & Accountability: Thrive in a dynamic, changing environment and manage your workload with efficiency and a high level of accountability.
- Team Player: Ability to collaborate in a diverse team to deliver timely, quality outcomes under pressure.
- Communication Skills: Excellent written and verbal communication skills to convey complex information clearly and effectively.
 
Why Join Us?
- Make a tangible difference in the lives of survivors of abuse.
- Work in a supportive and collaborative team.
- Develop your professional skills in a challenging yet rewarding role.
- Contribute to a program that helps provide justice and healing for those affected.
- APS level pay with paid leaves
 
If you're a compassionate, organized, and resilient professional looking to contribute to a meaningful cause, apply today to become a Case Coordinator.
Apply Now and Help Us Create a Brighter Future for Survivors.

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