APS5 Case Manager

3 weeks ago

Hobart, Tasmania, Australia Chandler Macleod Full time
APS5 Case Manager

We are seeking a skilled APS5 Case Manager to join our team in Canberra or Hobart. As a Case Manager, you will be responsible for coordinating cases and providing support to applicants who have experienced trauma.

About the Role

This is an exciting opportunity to work with a Federal Government client and make a tangible difference in the lives of survivors of abuse. As a Case Manager, you will engage with applicants, nominees, and support services with empathy, sensitivity, and clarity, while adhering to trauma-informed practices.

You will be responsible for reviewing applications, researching participating institutions, assessing supporting documentation, and providing informed recommendations on eligibility. You will also act as the primary coordinator for applicants, keeping them informed throughout the process, and offering advice on redress legislation, policy, procedures, and payments.

Key Responsibilities
  • Effective Communication: Engage with applicants, nominees, and support services with empathy, sensitivity, and clarity.
  • Assessment & Analysis: Review applications, research participating institutions, assess supporting documentation, and provide informed recommendations on eligibility.
  • Case Management: Act as the primary coordinator for applicants, keeping them informed throughout the process.
  • Quality Assurance: Ensure the quality of applications and redress processes, perform quality control checks, and review the work of others to maintain high standards.
  • Record-Keeping & Documentation: Maintain accurate, comprehensive records including case notes, reports, and official documentation.
What We're Looking For

We are looking for a compassionate, organized, and resilient professional who can demonstrate deep understanding and compassion when working with people who have experienced trauma. You should have strong decision-making skills, the ability to research, analyse, and make informed decisions based on legislation and individual case circumstances.

You should also have high accuracy and attention to detail, with precision being key in reviewing applications and documentation to ensure eligibility and compliance with the program. Self-management and accountability are essential, as you will thrive in a dynamic, changing environment and manage your workload with efficiency and a high level of accountability.

Benefits

This is an APS level 5 position, and you will receive a competitive salary, with paid leaves and other benefits. You will also have the opportunity to develop your professional skills in a challenging yet rewarding role, contributing to a program that helps provide justice and healing for those affected.

About Us

We are Chandler Macleod, a leading recruitment agency dedicated to finding the best candidates for our clients. We offer a supportive and collaborative team environment, with opportunities for career growth and development.

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