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Aps5 Case Officer

1 month ago

Hobart, Australia DFP Recruitment Services Full time

**Job description**:
**The Opportunity**

DFP Recruitment are currently supporting a medium to large Federal Government agency in sourcing a
**APS5 Case Officer** for a national program.

This contract offers a generous hourly rate with accrued leave, overtime and 15.4% superannuation.

You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.

**Responsibilities**
- Communicate with applicants, nominees and relevant institutions including making telephone calls including about the decisions from Independent Decision Makers.
- Keep accurate and comprehensive records (including report writing, case notes, and official records).
- Advise applicants on relevant legislation, policy, procedures, and payments.
- Resolve applicant enquiries.
- Maintain an ability to maintain a well-developed understanding of relevant legislation and policy frameworks.

**About You**

In addition, you will be able to demonstrate the following:

- Ability to interpret complex information and identify key aspects to support validation, assessment, and recommendation processes.
- High level research and analytical skills to make accurate conclusions based on information and evidence.
- Ability to develop and maintain relationships with internal and external stakeholders.
- Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
- Empathy and understanding and communicates effectively in a trauma informed way including through letters and reports.
- Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.

**To Apply**

Applicants are required to hold
**Australian Citizenship **with the ability to obtain and maintain a
** Baseline Security Clearance**.

If you are interested in this role, please
**APPLY NOW** or call DFP Recruitment on (03) 8632 9900 for further information.