Customer Care Officer

3 days ago

Melbourne, Australia Page Personnel Full time
  • Melbourne CBD Location
  • $35 p/h Plus Super

About Our Client

Our client is a leading automotive accident repairer, who has a large presence across Australia. Known for their quick turnaround times and realistic advice offered on every call, they are looking for a new Customer Care Officer who shares the same values. This full-time role is a great opportunity to start a customer service role in the next 2-weeks.

Job Description

Reporting to the Customer Care Manager, your main role and responsibilities will include but not limited to:

  • Responding to all inbound emails and phone calls from customers.
  • Answering all queries from site managers and operational store managers + directors.
  • Working with customers to administer refunds and warranty claims.
  • Communications internally with all other departments.
  • Maintaining and building customer relationships through promptly actioning requests.
  • General administrative duties and ad-hoc tasks as required.

The Successful Applicant

We are looking for a dedicated Customer Care Officer, who has a passion to deliver to learn and deliver outstanding customer service on every call. You will need to demonstrate a high attention to detail, especially when entering sales order entry data and sensitive client information. This is a fast-paced inbound role, where you'll be working with clients over the phone, email, and webchat. This role will be required to working Monday - Friday, full-time hours on-site in the Melbourne office.

What's on Offer

You would be joining an already established team that values, respect, care, and teamwork plus additional benefits of:

  • Melbourne CBD location.
  • Full-Time, Monday - Friday.
  • $35 per hour plus superannuation
  • Team of 15.

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