Customer Care

2 weeks ago


Melbourne, Victoria, Australia IAS RECRUITMENT Full time
Bundoora location
- $60K + super

  • Hybrid working model

About the company
A national finance company achieving exceptional results. They provide a fun and inclusive environment.

With a people-centric focus, they are renowned for delivering a superior customer experience and a caring and respectful workplace for their employees.

Located in Bundoora and currently seeking a Customer Care / Collection Officer to join their team.

About the role

Your primary responsibility will be to provide exceptional customer service, offering support and solutions to customers needing assistance with meeting their financial obligations.


Duties

  • Resolving customer queries
  • Making followup calls to customers
  • Updating account status, data entry and system administration
  • Ensure compliance with regulatory requirements, policies and procedures
  • Working with customers regarding financial assistance and hardship
  • Discussing payment dates, amounts and ongoing payment plans with customers
  • Keeping track of assigned customers and account payments

Skills and Experience

  • Demonstrated experience in a similar position or experience in a customer servicebased role
  • Managing and prioritising your workload in a fastpaced environment
  • Advanced problemsolving, communication & organisational skills
  • Empathic nature and a desire to help and support others
  • Not afraid of challenges and are comfortable learning new systems and processes

The Perks

  • Enjoy a rewarding salary package
  • Flexible workingfromhome schedule
  • Fun, regular teambuilding activities
  • Be heard; they value your opinion and ideas
  • Have room to grow they nurture and support their team members to strengthen and broaden their skill set

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