Associate Technical Services Engineer II, Cloud
6 days ago
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas (), Cloud Manager and Compass.
Our Cloud Associate Technical Services Engineers II provide exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour.
Associate Cloud Technical Services Engineers II are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
We are currently operating a hybrid working model and are ideally looking to speak with candidates who are available in Sydney or Melbourne.
Why MongoDB is a fantastic place to work and build your career
Be a part of the company that’s reinventing the database, focused on innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with talented people around the globeLearn, contribute, and make an impact on the product and communityResponsibilities
As an Associate Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making the best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.
MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Cloud TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.
What we’re looking for
We consider all candidates with an eye for those who are self-taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:
Solid fundamentals in Linux, and networkingKnowledge of Amazon Web Services, or other major cloud providersAbility to diagnose and troubleshoot problems across a variety of environmentsPatience, empathy, and a genuine desire to help othersBonus points
Fluency in a foreign language, especially Spanish, Japanese, or MandarinIndustry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjectsFundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)Previous application support experience-
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