Technical Services Engineer, Cloud

1 week ago


Sydney, New South Wales, Australia Cloudtel Technologies Full time
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027.
This represents a 14% compound annual growth rate).
At Mongo DB we are transforming industries and empowering developers to build amazing apps that people use every day.
We are the leading developer data platform and the first database provider to IPO in over 20 years.
Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of Mongo DB, we are delivering applications and services that make it much easier to manage and scale database deployments.

Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that Mongo DB users are successful with our suite of Mongo DB application-layer products.

We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organisations of every size and flavour.

Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports Mongo DB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin.

If you're passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of Saa S services and database systems, this is the role for you.

We are looking to speak to candidates who are based in Sydney/Melbourne for our hybrid working model.

Why Mongo DB is a fantastic place to work and build your career Be a part of the company that's reinventing the database, focused on innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with talented people around the globe Learn, contribute, and make an impact on the product and community Responsibilities As a Cloud Technical Services Engineer, you'll be advising customers on strategies and documented practices for making best use of our cloud products.

This will require you to translate technical concepts and patterns into generalist's terms for our customers, helping them understand, install, and use those applications well.

You'll also troubleshoot technical problems with these products, and be an advocate for our users' needs, collaborating with the Mongo DB product management and development teams on their behalf.

Mongo DB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions.

By documenting solutions in our knowledge base system, Cloud TSEs will increase the efficiency of our customers, other team members and departments throughout Mongo DB.

You must be willing and able to work weekends.
This is a full-time position working Tuesday to Saturday, based in-office at our Melbourne or Sydney location.

What we're looking for We consider all candidates with an eye for those who are self taught, curious, and multi-faceted.

You'll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies.

You should also have:

Solid fundamentals in Linux, and networking Knowledge of Amazon Web Services, or other major cloud providers Ability to diagnose and troubleshoot problems across a variety of environments Patience, empathy, and a genuine desire to help others Bonus points Fluency in a foreign language, especially Spanish, Japanese, or Mandarin Industry certifications such as Red Hat Certified Engineer, AWS Certified Solutions Architect, or other related subjects Fundamental understanding of Mongo DB, or other databases (for example, Elastic Search, My SQL, Postgres) Previous application support experience To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone.

From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.

Learn more about what it's like to work at Mongo DB, and help us make an impact on the world Mongo DB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.

To request an accommodation due to a disability, please inform your recruiter.
"Mongo DB is an equal opportunities employer"
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