Associate Technical Services Engineer 1, Cloud

4 days ago

Sydney, Australia MongoDB Full time

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. 

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, focused on innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with talented people around the globeLearn, contribute, and make an impact on the product and community

Cool things you’ll do

Our Cloud Associate TSE 1’s form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features. You will also be working with our engineering teams to escalate more complex customer problems. It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need, regardless of who provides the answers in the end. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Responsibilities

Associate TSE 1’s will be successful in this role when they can execute the following strategic tasks/responsibilities

Customer Service: Provide an unparalleled customer experienceInvestigate customer’s technical issues to find solutions, discover and report bugsReview and test new features before they are publicly available

What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have

General knowledge of operating systems Hands-on networking experience Fundamental computing concepts Either technical or non-technical customer service experience, 

Bonus points

In order to hit the ground running it would be advantageous if you had experience in any of the following areas

Databases and administration (relational or non-relational)Automation tooling and APIs

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