Cloud Support Associate

4 weeks ago

Sydney, Australia Amazon Web Services Australia Pty Ltd - D81 Full time

"- Tertiary degree in Information Technology, Computer Science, Engineering or a related field
- Underlying passion for technology and a love of solving complex problems
- Strong communication skills
- Excellent oral and written communication skills
- Have strong customer focus & multi-tasking skills
- Self-starter who is excited about technology
- Ability to troubleshoot a network using basic troubleshooting tools
- Open to working one weekend day per week (as part of an offset five day week) with flexible starting times between 7AM and 10 AM"

"We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth.
How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.
At Amazon, you will define your goals, exceed them, and set new ones."

Key job responsibilities
You will be surrounded by people that are intelligent, passionate and involved in everything about cloud computing with a mission to deliver world class support that is crucial to our customer success.
Every day will be different (Day 1) and this will bring new and exciting challenges where you will be able to:

- Learn and use ground-breaking technologies
- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
- Create knowledge articles, videos and other technical articles for the AWS customer community

The AWS Support team has a variety of sub-teams to best serve the needs of our customers. These include: Networking, Linux, Windows, Deployment, Databases, Developer & Mobile Services, Storage & Content Delivery, Big Data, Analytics, and Security"

Sydney, NSW, AUS

"- Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
- One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible etc.)
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
- Networking protocols such as HTTP, DNS and TCP/IP
- One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
- Programming language experience (e.g. Java, node.js, Javascript,.NET, PHP)
- Exposure to Virtualization (Hypervisors, VMware, Xen)
- Understand the complete deployment lifecycle from design, build, test, deploy
- Support / Troubleshooting experience

What if I’m not an expert in all the preferred qualifications listed on the job description?
That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet."

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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