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About the Role
:We are seeking a motivated and enthusiastic Service Advisor with great customer service experience to join our team at Mercedes-Benz Service Centre in Warwick Farm .
Responsibilities :
• As the first point of contact you will take care of the customer’s needs ensuring their vehicle is serviced in a timely manner
• Liaising with the workshop and parts departments
• Meeting and exceeding manufacturers CSI targets
• Ensuring the customers are given the best possible Customer Service experience
Requirements for the role will involve the following:
• Experience in a similar role within a Retail Automotive Service Department
• Excellent communication, numeracy and customer service skills
• Quote up repair jobs and liaise with customers
• Sound Automotive technical knowledge
• Knowledge of ERA-Power DMS preferred but not essential
• Punctual and reliable
• Professional in both appearance and handing customers
• Current driver’s licence
• Be able to work in a team environment
• Demonstrate care and attention to detail
What we offer:
• Full-time and Part-time positions available
• Attractive salary and commission package for the right applicant.
• In house and factory training from one of the world’s leading manufacturers.
• The chance to work in a well established company with an excellent reputation for customer service.