Service Advisor Ferrari

3 weeks ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time
About the Role:

We are seeking a highly skilled Service Advisor to join our team at Ferrari Southport Dealership. As a Service Advisor, you will be responsible for providing exceptional customer service, building and maintaining positive relationships with customers and employees, and ensuring that all vehicles are completed and ready on time for our customers as promised.

Key Responsibilities:
  • Providing the ultimate customer service experience to our clients face to face
  • Building and maintaining positive customer and employee relationships
  • Maintaining regular contact with our customers to provide updates
  • Communicating with internal department teams to ensure all vehicles are completed and ready on time for our customers as promised
  • Handling customer concerns and complaints with prompt solution-based outcomes
  • Eagerness to learn and grow, while being humble when mistakes are made
  • Offering accurate estimates for customers requiring additional work or repairs
  • Being a champion of objections - There is always a positive outcome
  • Ongoing training and development. If you have the desire to grow, we will get you there
What We Are Looking For:
  • Proven experience as a Service Advisor highly desired, or
  • Experience in Banking, Real Estate or customer-facing roles highly desired
  • Excellent customer service with well-developed verbal and written communication skills
  • A proactive person who presents professionally - Appearance is everything
  • Experience in a Department where KPIs are used
  • Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
  • Ability to sell additional work as required - Overcome objections
  • A person who enjoys creating memorable customer experiences
  • Someone who can work autonomously but thrives when part of a team. Culture is important to us
  • Someone who loves a challenge and has a strong focus on customer experiences
  • Love a fast-paced, yet fun environment. It's never dull here
Benefits of Joining Us:
  • Free Titans Tickets for home games
  • Employee Assistance Program (EAP)
  • Work/life balance with a 4-day roster. Keep the weekends for you and get your personal jobs sorted during the week
  • Quarterly and annual awards and recognition for high achievers
  • Training Pathway and Growth opportunities provided
  • Exclusive Discounted Titans Membership
  • Drive Car option
  • Competitive salary with commissions

Al Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.

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