Service Advisor
2 months ago
Frizelle Sunshine Automotive is part of PeterWarren Automotive Holdings, one of Australia's largestmulti-franchise automotive dealer groups. We have expanded acrossSouth West Sydney, Sydney's North Shore, Regional NSW, NorthernNSW, and throughout South Brisbane and South East Queensland. Withsome of the finest vehicle brands in the world we cover all aspectsof vehicle ownership. With over 2000 employees across QLD, NSW andVIC, we are focused on growing and developing a career path for allour people.
We are currently recruiting for a ServiceAdvisor to join the team at TweedRAM/Jeep.
As a Service Advisor, you'll play a pivotalrole in ensuring our guests receive unparalleled customer serviceand resolution to their vehicle needs.
Key Responsibilities:
Delivering exceptional customer service to our clients inperson, starting with a strong and welcoming greeting. Consistentlycreating positive first impressions and fulfilling promises isessential for our service advisor role every day.Building and maintaining positive customer and employeerelationshipsMaintaining regular contact with our customers to provideupdatesCommunicating with internal department teams to make sure allvehicles are completed and ready on time for our customers aspromisedHandling customer concerns and complaints with prompt solutionbased outcomesOffering accurate estimates for customers requiring additionalwork or repairsBeing a champion of objections - There is always a positiveoutcomeOngoing training and development. If you have the desire togrow we will get you thereMaintaining a high level of customer service so that ourCustomer Service Benchmarks are met and surpassed at alltimes.What we are looking for:
Proven experience as a Service Advisor highly desired, orExperience in Banking, Real Estate or customer facing roles highlydesiredExcellent customer service with well-developed verbal andwritten communication skillsA proactive person who presents professionally - Appearance iseverythingExperience in a department where KPIs are usedExperience with Pentana Solutions (Reynolds & Reynolds) highlydesired but not essentialAbility to sell additional work as required - OvercomeobjectionsA person who enjoys creating memorable customerexperiencesSomeone who can work autonomously but thrives when part of ateam. Culture is important to usEagerness to learn and grow, while being humble when mistakesare madeSomeone who loves a challenge and has a strong focus incustomer experiencesWhat We Offer:
Option of a drive car (FBT applicable)Attractive remuneration package with monthlycommissions/bonusesGreat employee benefits, including discounts with our partnersBupa and Samsung, plus free Titans home game ticketsEmployee Assistance Program (EAP)Quarterly and annual awards and recognition for highachieversGenuine career progression opportunities with a companycommitted to promoting and developing our teamEnjoy a supportive environment where everyone is passionateabout their work and values a positive atmosphereAll Frizelle Sunshine employees must be entitled to work inAustralia, complete a Federal Police Check and a Traffic History(QLD) or Driving Record (NSW) check.
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