Internal Review Officer

2 weeks ago

Brisbane, Australia HOBAN Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Internal Review Officer.

  • APS5 equivalent $55+ p/h + super
  • Located in Brisbane, Queensland
  • Up to 12 months assignment with potential to extend, pending business and performance requirements.

About the Team
The Reviews Branch is at the heart of our efforts to resolve reviews and complaints. As the central coordination point, the RB works closely with participants, providers, internal staff, and external agencies to ensure timely resolution, in line with our Service Charter. The team plays a vital role in managing the participant experience and upholding our organisation's reputation by delivering consistent and clearly explained decisions.

About the Role
As an APS5Internal Review Officer., you will work under limited supervision, handling moderately complex to complex tasks that require a strong understanding of relevant legislation, policies, and procedures. As a key team member, you will sometimes take on leadership responsibilities, setting priorities, and guiding lower-level team members.

  • Engage directly with participants to gather information, explain decisions, and guide them through the review and appeals process.
  • Conduct evidence-based decision-making following the relevant legislation, rules, Operational Guidelines, and policies.
  • Monitor and manage your caseload, ensuring that internal reviews are completed within established timeframes.
  • Contribute to quality improvement activities, helping to enhance service delivery practices, processes, and systems.

About you
To thrive in this role, you need:
Strong communication skills to effectively gather information and explain complex decisions to participants and their representatives.

  • Proficiency in evidence-based decision-making and familiarity with relevant legislation and guidelines.
  • Ability to manage multiple cases and meet deadlines.
  • A collaborative approach to quality improvement and service enhancement.
  • Be able to pass and hold a national police check and worker screening check.
  • Must be an Australian Citizen.


To apply, please submit with your updated resume and a brief cover letter detailing your relevant experience. Please note this role closes on the Wednesday 11th of September 2024, only suitable candidates will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.

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