Manager Internal Review

4 days ago


Brisbane, Australia Queensland Building and Construction Commission Full time

**The aim of this role is to**:

- Lead the Internal Review Unit including:

- maintaining good working relationships between the Internal Review Unit and other operational areas within the Commission and providing them with insights from review decisions that will assist in the improvement of administrative decision-making within the QBCC;
- coaching and developing staff and managing team and individual performance including ensuring that team KPIs are met and that a high standard of customer service is provided; and
- directing and guiding the development and ongoing improvement of the policies, systems, processes and procedures needed by the Internal Review Unit.
- Respond to customer complaints and ministerial briefing notes and provide reporting as required.
- Make administrative decisions in circumstances where the matter is complex or requires a decision at a manager level.
- Support the Director, Regulatory Assurance and Audit to deliver an efficient, high-quality internal review service that complies with statutory requirements and meets customer expectations.


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