Review Support Officer

3 days ago

Brisbane, Australia Eden Richie Recruitment Full time

Eden Ritchie is seeking a Review Support Officer to undertake activities relating to administrative and business support within the review management process to meet the needs of the Department.
- 4 months with 2 x 6-months extension option
- Brisbane CBD

**As the Review Support Officer, your key responsibilities will include**:

- Provide effective administration and business support to the Review Unit, leadership team and parties to reviews, and actively develop and contribute to the improvement of review business processes.
- Assist with the management of reviews awaiting allocation. This will involve working with a Review Team Leader to maintain accurate information about reviews (for example: review types, injury classification, identification of sensitive or priority matters and deadlines), prepare insurer files for allocation to a Review Officer and liaise with stakeholders.
- Provide exceptional customer service to all the review teams and various stakeholders, by aiming to make the review process as efficient and effective as possible.
- Communicate, liaise and negotiate with stakeholders, both in person and on the phone, displaying empathy while remaining objective and being able to explain the process, legislative requirements, complex issues and the roles and responsibilities of the Workers’ Compensation Regulator.
- Develop decision making, analysis and problem solving skills that can be applied to assist the Review Unit.
- Accurately record and maintain Review files and incoming correspondence in the e-file management system (Content Manager) and central databases (QI).
- Develop and maintain relevant documentation, including task lists, project plans, reports, minutes, briefing notes, correspondence and other administrative tasks as required.
- Provide ad hoc assistance to the Business Support Unit with administrative and/or building reception tasks.
- Work effectively with colleagues to promote a culture of support and accountability, actively leading by example and ensuring behaviour is in accordance with the values, vision and code of conduct of the organisation.

**Mandatory** requirements/Special Conditions**:

- Proficiency in Adobe and electronic file management with intermediate to advanced word processing and data entry skills.

**Desirable skills and knowledge**:

- Recent 1-2 years’ experience in an administrative role within a professional office environment.
- Administrative experience within the insurance, workers’ compensation, dispute resolution or litigation sectors would be highly regarded.

**If this role sounds like you, please APPLY NOW submitting your resume in WORD format.**

**If you would like more information or to discuss the role, please contact Alison Detaille on (07) 3230 0038**

Job Reference: 588589

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