Senior Analyst, Community Ops

5 months ago


North Sydney, Australia Amazon Australia Company Pty Ltd - P36 Full time
If you are interested in this position, please apply on Twitch's Career site

About Us:

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter and discover projects we're solving on our Blog.

About the Role:

Twitch ​Customer Trust is at the core of our efforts to keep Twitch a welcoming and safe place for global creators to build a diverse, inclusive and supportive culture for all of Twitch's community members. With Amazon's customer obsession philosophy, we are bolstering our Customer Trust team to provide excellent service to all of our community members. We are looking for a Sr. Analyst in the Asia–Pacific (APAC) region to join our growing global team who is passionate about solving issues and mitigating harmful content for our community. As Sr. Analyst, you will review and resolve customer support requests and investigate reports using a variety of internal systems, CRMs and data analytics tools to navigate user accounts, research and review policies, and communicate solutions to our community. You will support a variety of Twitch users, while ensuring they have the best possible experience. You will also spend time working with product and engineering teams to share customer feedback and insights to help us build the best possible platform and services for our community.

You can work either onsite at Twitch's Sydney office (Amazon office) or remote in Australia.

You Will:
- You will report to your direct manager that is based in the APAC region and work global peers
- Work rotating shifts as part of a globally-dispersed 24/7/365 team (including weekend and holidays coverage).
- Contribute to both Trust and Safety and Customer Experience operations, including resolving customer problems within the target service levels we establish for our customers, respond to urgent escalations from our vendor and work with our teams to reduce harms.
- Identify trends/latest issues by using the internal tools, CRM and data analysis tools to take proactive measures to ensure our community receives the best support possible. 
- Work in a fast evolving environment
- Conduct objective, unbiased, evidenced-based investigations
- Uphold company values and aim to always improve the platform and community experience

Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount

BASIC QUALIFICATIONS

- BA/BS degree or Associate's degree or applicable work experience
- 3+ years experience working within Customer Experience, Tech support or Trust and Safety field specifically on an operations team
- Demonstrated experience with and delivery of exceptional customer experiences and a customer-first attitude
- Resilient to offensive or disturbing behavior, language, and content
- Data-driven approach to execution

PREFERRED QUALIFICATIONS

- Work well in a globally distributed team environment
- Knowledge of Twitch and the Twitch community
- Experience as a broadcaster on Twitch or a channel moderator
- Proficiency with a second language: Japanese, Chinese or Russian
- Proficiency with JIRA, GitHub, Salesforce, Tableau, SQL and different broadcasting software
- Distinguish a dank meme from a regular meme

  • Sydney, New South Wales, Australia Woolworths Group Full time

    We are seeking a skilled Senior Systems Analyst to oversee the day-to-day operability of our Quintiq planning software system, responsible for forward forecasting of raw material requirements to service our demand channels.The ideal candidate will have demonstrable experience in planning system administration, including Quintiq System Certification, and a...

  • Senior System Analyst

    3 weeks ago


    Sydney, New South Wales, Australia Woolworths Group Full time

    Job Title: Senior System AnalystJob Summary:We are seeking a highly skilled Senior System Analyst to join our team at Woolworths Group. As a Senior System Analyst, you will be responsible for overseeing the day-to-day operability of the Quintiq planning software system, which is responsible for forward forecasting of raw material requirements to service the...


  • North Sydney Council, Australia GWA Full time

    GWA Group is seeking a skilled Senior Supply Chain Analyst to join our team in North Sydney.This is a key role which reports directly to the Demand Planning Manager and is an excellent opportunity for the successful candidate to demonstrate their experience in:Supporting all forecasting and analysis activities associated with the product portfolio they are...


  • Sydney, New South Wales, Australia OPS Garrison Lending Operations Pty Ltd Full time

    At OPS Garrison Lending Operations Pty Ltd, we're seeking a driven Senior Asset Finance Manager to join our team in Sydney. This is a senior-level role reporting to our Head of Sales, Brand & Marketing.As a Senior Asset Finance Manager, you will be responsible for managing existing broker relationships and developing new business. Experience in Asset Finance...


  • North Sydney Council, Australia Amazon Australia Company Pty Ltd - P36 Full time

    About Amazon Australia Company Pty Ltd - P36:We're a global community-driven company that empowers live communities. Our Customer Trust team is at the core of our efforts to keep our platform a welcoming and safe place for creators to build a diverse, inclusive, and supportive culture.We're looking for a Senior Analyst in the Asia–Pacific (APAC) region to...

  • Senior System Analyst

    1 month ago


    Sydney, New South Wales, Australia Woolworths Group Full time

    Job Title: Senior System AnalystWoolworths Group is seeking a highly skilled Senior System Analyst to join our team. As a key member of our Greenstock business, you will be responsible for overseeing the day-to-day operability of the Quintiq planning software system.Key Responsibilities:Monitor and manage system operability and function of consolidating and...


  • North Sydney Council, Australia Amazon Australia Company Pty Ltd - P36 Full time

    About UsTwitch is the world's largest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. We're a community-driven company that empowers creators to build a diverse, inclusive, and supportive culture for all of our community members.About the RoleWe're seeking a Senior Analyst to join our...


  • Sydney, New South Wales, Australia OPS Garrison Lending Operations Pty Ltd Full time

    At OPS Garrison Lending Operations Pty Ltd, we're seeking a skilled Senior Asset Finance Professional to drive our business forward. This senior-level role will report directly to our Head of Sales, Brand & Marketing.The ideal candidate will have experience in Asset Finance and a proven track record of managing broker relationships and meeting/exceeding...

  • Fp&a Analyst

    1 month ago


    Sydney, Australia Watts Water Technologies Full time

    FP&A Analyst SUMMARY: Reporting into the Finance Director, Australia and New Zealand, the FP&A Analyst is responsible for supporting the business in the areas of financial planning, modelling, annual budgeting, and management reporting. RESPONSIBILITIES AND DUTIES: Providing key financial analysis and reporting by managing various monthly quarterly and...


  • Sydney, New South Wales, Australia OPS Garrison Lending Operations Pty Ltd Full time

    At OPS Garrison Lending Operations Pty Ltd, we're seeking a seasoned Senior Asset Finance Professional to drive our sales growth in Sydney. This senior-level role reports to our Head of Sales, Brand & Marketing.As a key member of our team, you'll be responsible for managing existing broker relationships and developing new business opportunities in the Asset...


  • Sydney, New South Wales, Australia Oxygen Recruitment & HR Full time

    Senior Finance Analyst OpportunityOxygen Recruitment & HR is seeking a highly skilled Senior Finance Analyst to join our client's Structured Finance division. As a Senior Finance Analyst, you will be responsible for working with clients to build models for loan products and private equity, reviewing structured finance transactions, and providing full...


  • Sydney, New South Wales, Australia Woolworths Full time

    Unlock Your Potential as a Senior Business Analyst at Woolworths GroupWe are Woolworths Group, a dynamic and inclusive workplace where bright minds come together to create better experiences for our customers and communities. As a Senior Business Analyst, you will play a critical role in driving our Finance Systems Transformation journey, working closely...

  • Senior Analyst

    2 months ago


    Sydney, Australia Talent Insights Full time

    Join a world class team working on a modern tech stack Hybrid / remote working flexibility Competitive package, excellent progression opportunity Senior Insights Analyst ( SQL / Tableau / BigQuery )Location:...


  • North Sydney Council, Australia Amazon Web Services Australia Pty Ltd Full time

    Senior Financial Analyst - AWS ANZWe are seeking a highly skilled Senior Financial Analyst to join our team at Amazon Web Services Australia Pty Ltd. As a key member of our Commercial Sales Organization, you will play a critical role in driving financial planning and analysis across our fast-growing business.Key Responsibilities:Create and execute financial...

  • Senior Data Analyst

    2 weeks ago


    North Sydney Council, Australia Firesoft People Full time

    Senior Data Analyst – Sydney - $185k + SuperFiresoft People is seeking a skilled Senior Data Analyst to join their Data Science team. The ideal candidate will have expertise in data storage, pipeline build, and compute, as well as experience with model deployment and integration of solutions into the business.Key responsibilities include:Building and...


  • Sydney, New South Wales, Australia SC Johnson Full time

    About the RoleWe are seeking a highly skilled Senior Analyst, Sales Finance to join our team at SC Johnson. As a key member of our finance team, you will play a vital role in establishing a strong control environment for all revenue, commercial analysis, Trade Spend and Accounts Receivable.This is an exciting opportunity for a finance professional looking to...

  • Senior Test Analyst

    4 weeks ago


    Sydney, New South Wales, Australia Hudson Australia Full time

    Senior Test Analyst OpportunityHudson Australia is seeking a highly skilled Senior Test Analyst to join their team in a long-term contract role. As a Senior Test Analyst, you will be responsible for leading the testing efforts across multiple key initiatives for the organisation.About the RoleLead the testing efforts across multiple key initiatives for the...


  • Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the job: Senior Business AnalystWe are seeking an exceptional Senior Business Analyst to join our team at Pyramid Global Technologies.As a Senior Business Analyst, you will be responsible for identifying potential business, commercial, and technical risks and developing appropriate mitigation strategies.You will also be expected to possess superior...

  • Senior Data Scientist

    4 weeks ago


    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

    Job Title: Senior Data Scientist - Senior ConsultantAt Infosys Consulting, we are seeking a highly skilled Senior Data Scientist to join our team in Sydney/Melbourne. As a Senior Data Scientist, you will be responsible for designing, developing, and implementing machine learning models and algorithms to solve complex business problems.Key...


  • North Sydney Council, Australia GWA Full time

    About the RoleWe're seeking a skilled Demand Planning Analyst to join our team in North Sydney. As a key member of our Demand Planning team, you'll play a crucial role in supporting forecasting and analysis activities across our product portfolio.Key Responsibilities:Supporting forecasting and analysis activities associated with the product...