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Customer Field Technician in Maitland and Tamworth

4 months ago

Newcastle, Australia NBN Co Full time

Job Expectations

Job Expectations

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help

A bit about your role

As a Customer Field Technician, located in Maitland and Tamworth, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

  • Cabling installation (copper and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE
  • These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We’re seeking experienced candidates, based in Tamworth and Hunter Region, ideally from a telecommunications technical background with experience in any of these technologies: FTTC, FTTP, FTTN or HFC.

A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will be looking for:

  • Current & clean Driver’s Licence
  • Strong and personable communication skills, both written and verbal
  • A focus on delivering customer and service excellence

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only.  We do not require a cover letter or any selection criteria to be addressed.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Maitland