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Admissions Support Officer

2 months ago

East Melbourne, Australia VMCH Full time
  • Newly created opportunity for a strong administrator to support our Admissions team
  • Full time, permanent opportunity within a growing industry
  • Join a values-based organisation and enjoy the benefits of NFP salary packaging

About the role

As the Admissions Support Officer, you will play a critical role in ensuring a smooth and welcoming admission process for new residents and their families. You will be the first point of contact, providing essential information, guidance, and support throughout the admissions journey.

Your key responsibilities will include:

  • Assist with the coordination of resident admissions, ensuring all necessary documentation is complete and accurate
  • Provide clear and empathetic communication to prospective residents and their families, addressing any questions or concerns
  • Providing support to the clinical team by arranging meeting facilities and catering for larger meetings and taking minutes

About you

You have previous experience within a similar role, ideally within the aged care sector, and a passion for providing first-class customer service. Your interpersonal skills are exceptional, and you communicate with compassion and patience. You take pride in your work, have a keen eye for detail, and display initiative and common sense when making decisions or solving problems. You’re a natural people-person who enjoys working in a team environment, and you have a strong understanding of quality service delivery.   

Why VMCH?

Because the people we employ make it a great place to work In addition, VMCH will provide you with:

  • A rewarding and supportive work environment, with opportunities for professional development and career progression. 
  • A competitive salary plus salary packaging benefits that can increase your take-home pay. 
  • A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. 
  • Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
  • Discounted private health insurance, school holiday programs and car hire.
  • The opportunity to open a high-interest savings account with our banking partner.
  • We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.

About us

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check. 

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.